Senior Account Executive

Job Description

About Zight

Zight is the async video and screen recording platform used by modern customer facing teams to move work forward faster. More than 10,000 companies around the globe – including customers like Qualtrics, Ro, Notion, & Squarespace – rely on Zight to build stronger customer & team connections. Visit zight.com to learn more.

Being at Zight

At Zight, you join a small, high trust team focused on making work easier for customer facing teams. We start with customer pain, build simple, intuitive experiences, and expect everyone to own outcomes end to end.

We work in tight, fast moving teams that share learnings openly and debate with candor so we can align and execute quickly. Craft and simplicity matter, and we constantly test, iterate, and improve. People who thrive here are customer obsessed, take ownership, welcome direct feedback, and keep standards high.

About the Role

As a Senior Account Executive at Zight, you will own the full sales cycle from first touch to close. You’ll work closely with Marketing, Product, Customer Success, Legal, and Finance to convert large support and IT organizations into active Zight customers. You’ll help these teams solve complex communications problems felt by everyone around the world with Request Video and our Smart AI Hub.

Zight’s Senior Account Executive will help prospects rethink what fast, high-quality support looks like. You’ll show how capturing & requesting customer context visually and processing it with AI leads to faster resolutions, lower support costs, and improved agent productivity. In this role, you’ll pair new logo acquisition with uncovering expansion paths and new market opportunities across the Zendesk and Intercom ecosystems.

Zight’s enterprise sales team is critical to achieving our next stage of growth. You’ll collaborate closely with SDRs, product, leadership, and cross-functional partners to refine our outbound strategy, strengthen our enterprise playbooks, and constantly improve the efficiency and effectiveness of our sales motion.

This position reports directly to the CEO.

What You Will Do

• Own a defined list of enterprise targets within our ICP and drive both new logo and land and expand opportunities
• Run full cycle enterprise deals from first touch to close:
• Build and execute outbound sequences across email, phone, social, and video
• Lead structured discovery to quantify current pains and map Zight to business outcomes
• Coordinate with Product for tailored demos and technical validation
• Navigate security, legal, and procurement, including InfoSec reviews and MSAs
• Negotiate commercial terms and drive opportunities to signed agreements
• Sell outcomes, not features, including faster resolution times, lower support costs, higher CSAT, and better agent productivity using Request Video and Smart AI Hub
• Build strategic account plans and multi thread into support, IT, operations, and finance leadership
• Maintain an accurate 3x pipeline and forecast, with clean CRM hygiene and clear next steps on every deal
• Be a power user of Zight in your own selling motion and capture feedback from prospects and customers to inform product and messaging
• Partner with Marketing on campaigns, content, and events tailored to Zendesk and Intercom ecosystems
• Help define and refine playbooks, talk tracks, and process for the broader enterprise sales engine as we scale

How We Work

We are a distributed team that values ownership, direct communication, and thoughtful work. You will have room to experiment, learn from wins and losses, and help define how Zight goes to market at the enterprise level.

Requirements

• 5 to 8+ years of quota carrying SaaS sales experience
• Proven success managing and closing complex, multi stakeholder deals that involve support and IT leadership, security, and procurement
• Experience selling into or alongside Zendesk and or Intercom is strongly preferred, prior experience at those companies is a plus
• Self directed and comfortable operating as a builder, not only an operator, including shaping territory strategy, messaging, and process
• Preferred expertise in SaaS Sales

Benefits

We offer competitive compensation and benefits that support you and your family, including:

• Medical, dental, and vision insurance
• 401(k) program
• Flexible vacation time 
• Paid parental leave
• Generous stock options

Zight is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe inclusive teams build better products and achieve better results.