Local Support Specialist (Latvian language)

Job Description

Emerging Travel Group (ETG) is looking to hire a Local Support Specialist, who will take calls and provide initial advice to our B2B partners in Latvian language.

Job Responsibilities:

• taking calls and providing initial advice to B2B partners in Latvian language;
• communication with partners about the on-going cases, providing regular updates on the progress;
• helping other operation teams with the communication in Latvian language;
• handling info requests for B2B partners;
• recording information in the CRM system about work done;

Requirements

• main task of translating: calls to hotels for the precheck team, the incidents team and translations of letters.;
• communication with partners about ongoing cases, providing regular updates on the progress;
• helping other operation teams with communication in the Latvian language;
• knowledge of English at level B2 is required, knowledge of Russian is a significant advantage
• handling info requests for B2B partners;
• recording information in the CRM system about work done;

Benefits

• remote work;
• schedule 5/2 (10.00 - 19.00 local time);
• a young and active team of super specialists;
• interesting and ambitious tasks that will take you to the next professional level;
• learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
• corporate discounts on hotels and other services.