Customer Service Representative - Remote

Job Description

Customer Service Representative/Phone Support Virtual Assistant

NOTE: This role is open to FILIPINO candidates only (Philippines)

Type: Remote
Job Status: Full-Time (40 hours/week)
Work Schedule: Monday to Friday, 9:00 AM – 6:00 PM EST
Start Date: May 2026

About Us

Helper Heroes is a specialized virtual assistant agency supporting home care providers across the United States. We help agencies streamline their operations by providing trained, reliable, and compassionate virtual professionals. Our mission is simple: support those who care for others by delivering consistent, high-quality service behind the scenes.

Role Overview

We are looking for a Phone Support Virtual Assistant who can confidently handle inbound calls and represent our clients with professionalism and care. This role is ideal for someone who enjoys speaking with people, solving problems, and creating a positive experience on every call.

You will be the first point of contact for clients, caregivers, and partners—so your ability to communicate clearly and warmly is key.

Key Responsibilities

• Answer inbound calls promptly and professionally
• Provide accurate information regarding scheduling, services, and general inquiries
• Assist callers with basic concerns and route calls when necessary
• Document call details clearly and accurately in the system
• Maintain a friendly, calm, and helpful tone in all interactions
• Follow client-specific scripts and call handling procedures

Qualifications

• Strong verbal communication skills with a clear and professional phone presence
• Previous experience in customer service or phone support is preferred
• Good organizational skills and attention to detail
• Ability to stay composed and empathetic, especially during difficult calls
• Tech-savvy and comfortable navigating multiple systems
• Reliable internet connection and a quiet, professional work environment

Why You’ll Love Working with Us

Competitive Base Pay: $6.50/hr with pay raise

Make a Difference: You’ll play a key role in ensuring that clients receive the best care possible.

Growth Opportunities: As we grow, so will you! There’s plenty of room for advancement and learning.

Fun & Supportive Team: We’re a tight-knit group that values collaboration, compassion, and a good laugh.

Ready to Be a Hero?

If you’re excited about the opportunity to join our team, where you’ll be appreciated, have a sense of purpose and inclusion and are willing to help us create a brighter, more compassionate care experience, we can’t wait to hear from you! Apply today and let’s make a difference together.