Customer Success Manager

Job Description

Customer Success Manager (CSM) – Digital Marketing Agency

Location: Remote
Working Hours: US Central Time (8:30 AM – 5:30 PM CST)
Salary: $3,500 – $4,500/month base + performance bonuses (OTE ~$5,000+/month)

Key Responsibilities

Client Relationship Management

• Serve as the main point of contact for client accounts
• Conduct weekly or bi-weekly strategy calls with clients
• Maintain proactive communication via calls, messaging, and updates
• Ensure clients clearly understand campaign performance and results

Strategic Marketing Guidance

• Analyze marketing performance across:
• Facebook Ads
• Google Ads
• SEO
• Translate marketing data into clear, actionable insights for clients
• Provide strategic recommendations to improve campaign performance

Client Success & Retention

• Own client satisfaction, retention, and relationship growth
• Proactively address issues and prevent churn
• Identify upsell opportunities when appropriate

Reporting & Performance Updates

• Deliver customized performance reports to clients
• Clearly explain campaign metrics and ROI
• Coordinate with the fulfillment team to ensure deliverables are completed

Client Advocacy

• Collect client testimonials, referrals, and Google reviews
• Maintain strong long-term client partnerships

Requirements

Required Experience

We are looking for candidates who already have hands-on digital marketing and client management experience.

Requirements:

• 2–4 years experience in:
• Customer Success
• Account Management
• Client Strategy
• Digital Marketing Agency roles
• Strong understanding of:
• Facebook Ads
• Google Ads
• SEO
• Experience managing client relationships in an agency environment
• Ability to analyze marketing results and communicate strategy

Required Skills

• Excellent verbal communication
• Strong client relationship management
• Strategic thinking and problem solving
• Ability to lead client calls and hold structure
• High ownership and accountability
• Ability to manage multiple client accounts simultaneously
• Strong organization and follow-through

Tools & Systems

You will work with:

• GoHighLevel – CRM & client communication
• Slack – internal communication
• ClickUp – task and project management

Benefits

Why Join Us

• Fully remote work environment
• Fast-growing digital marketing agency
• Opportunity to work closely with leadership
• Clear path to leadership roles
• Performance-based compensation