Head of Engineering

Job Description

We are looking for a Head of Engineering for the Marketplace and Payments areas at Treatwell. We are Europe’s leading platform for booking hair and beauty appointments, serving millions of customers and partners across multiple markets.

In this role, you will lead and grow multiple cross-functional Product Engineering teams within Marketplace and Payments, working closely with Product and Design to build experiences that connect customers and venues at scale. You set clear directions and enable teams to operate with strong ownership, autonomy, and pace. You ensure alignment across Marketplace and Payments and consistency in engineering practices, while keeping decisions close to the work and actively removing friction.

You also grow future leaders by coaching engineering managers and senior engineers and by creating the conditions for teams to deliver outcomes reliably while also sponsoring and driving initiatives that raise the bar and strengthen Treatwell's overall Product Engineering capabilities.

You will be responsible for:

1. Drive Marketplace and Payments alignment & outcomes

• Co-own and drive outcomes with the Head of Product, setting clear, outcome-focused goals. Support teams in exploring the problem space, applying engineering judgment to shape pragmatic solutions, slicing thin and making timely decisions that shorten feedback loops, improve speed to market, strengthen customer and venue value, and deliver measurable business impact.

2. Technical direction & scaling practices

• Set the technical direction for the Marketplace and Payments areas together with architects and engineers. Use guilds as the primary mechanism to shape and scale technical direction and practices, raising the bar on reliability, maintainability, performance and security so teams can move fast with confidence. Drive consistency across Marketplace and Payments teams and alignment with other areas through shared principles, guardrails and learning.

3. Develop strong leaders and teams

• Deliberately grow engineering managers and senior individual contributors within Marketplace and Payments. Ensure teams are planned and staffed with the right skills to deliver effectively today and as the area's needs evolve. Own hiring, succession planning and talent development for the area, while coaching leaders to be effective people leaders, technical decision-makers and area-level owners who help teams move forward.

4. Improve developer experience and enable delivery

• Remove organisational and technical barriers that slow Marketplace and Payments teams down, reduce toil and improve day-to-day delivery. Partner closely with Platform to evolve shared foundations for CI/CD, observability and operational excellence. Drive responsible use of AI tooling to increase productivity and shorten feedback loops, while strengthening quality, security and incident management so teams can deliver and operate with confidence.

5. Inclusive Product Engineering culture

• Champion inclusivity, transparency and continuous improvement across Product, Design and Engineering as equal partners in delivery. Reinforce shared values and ways of working, ensuring consistency across Product Engineering while enabling Marketplace and Payments teams to collaborate effectively and move fast.

6. Strategic thinking and focus

• Support teams in focusing on Now, shaping Next and setting clear ambition for Later within their domains. Work closely with executive sponsors on company objectives to translate strategy into clear, area-level priorities. Provide teams with the clarity and protection needed to stay focused, balancing business needs with technical and team health and helping teams navigate trade-offs while maintaining delivery momentum.

7. Product Engineering as part of the company

• Build strong, trust-based collaboration across Treatwell so Marketplace and Payments Product Engineering areas operate as an integral part of a product-led organisation. Work closely with Commercial, Customer Support and Group Functions to shape priorities together, surface trade-offs early and solve shared problems. Enable teams to focus on what matters, move faster and deliver value end to end for customers and venues.

About Treatwell

Hi, we’re Treatwell. Nice to meet you.

We’re a team of 700 passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And….breathe.

But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community.

If this excites you, we might just have the role for you.

Requirements

About you:

• You are an experienced leader of leaders, guiding multiple teams and finding genuine fulfillment in coaching engineering managers and team leads to reach their full potential.
• You are confident and effective at aligning priorities, communicating trade-offs clearly and helping teams navigate complex cross-company contexts.
• You thrive in environments where you balance execution, strategy and people leadership where you can build sustainable processes and healthy team dynamics.
• You are comfortable shaping technical direction at a high level that improves scalability, reliability and developer experience, while empowering engineering managers and engineers to own execution details.
• You are adept at bridging the gap between technical and non-technical partners, building trust-based relationships across the organization.
• You are a strategic thinker who balances pragmatism with ambition and you take pride in seeing your teams succeed and scale beyond your direct involvement.
• You are a fluent English speaker. Any other European language is a plus
• You are based in any city of the UK, Spain or Italy, with the right to work in any of those locations. We don't accept people based outside of these locations

Benefits

We’ll treat you with:

• 28 working days holiday, plus local bank holidays
• Monthly £/€40 Treatwell vouchers so you can treat yourself too
• Mental health support through our partnership with Open-Up
• 100% remote position with flexible working
• Market-specific benefits that will be discussed in the interview process

Equal Ops

Treatwell is an ‘Open to All’ employer and warmly welcomes everybody to the team. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application by contacting our Talent Acquisition Partner (Verónica Velásquez: [email protected])