Growth Account Manager

Job Description

About NinjaCat

NinjaCat is the leading Enterprise Data & AI Platform for Marketing, transforming how brands, agencies, and media companies harness data and AI to drive marketing performance. Our platform unifies fragmented marketing data into an enterprise-grade data cloud, enabling AI-powered insights, automation, and decision-making at scale.

With the integration of intelligent AI agents NinjaCat is redefining how teams visualize, analyze, and act on data. From automated insights to hands-free reporting and interactive dashboards, our AI-driven suite empowers marketers to deliver results faster and smarter than ever before.

Named one of Inc. Magazine’s Best Places to Work, NinjaCat is a remote-first company built on Compassion, Action, Trust, and Scrappiness. Backed by significant investment and driven by a mission to lead the marketing analytics space with innovative, AI-powered solutions, we’re growing fast and we want you to grow with us.

🔗 Learn more: www.ninjacat.io

About the Role

The Growth Account Manager (AM) owns the customer relationship and commercial success across a portfolio of mid-market (“Growth”) accounts.

You will drive renewals, expansion, and long-term customer value — partnering closely with Solutions Engineers who lead technical implementation, while you focus on business alignment, relationship management, and growth.

This is a high-impact, commercially-oriented role operating across a portfolio of 40–50 customers.

What You’ll Do

• Own renewals and expansion across your portfolio
• Drive Net Revenue Retention (NRR) and identify growth opportunities
• Serve as the primary point of contact and trusted advisor
• Lead regular check-ins and business reviews
• Align customer goals with NinjaCat capabilities
• Proactively identify risks and coordinate resolution
• Partner with Solutions Engineers, Product, and Support to deliver outcomes

Success Metrics

• Net Revenue Retention (NRR)
• Renewal Rate (Gross Retention)
• Expansion ARR
• Customer engagement and stakeholder alignment
• Growth in platform adoption and AI consumption

Requirements

• 5+ years in Account Management, Customer Success, or Sales within SaaS
• Strong commercial mindset — comfortable owning renewals and expansion
• Experience managing a portfolio of mid-market or growth accounts
• Excellent communication and stakeholder management skills
• Highly organized and able to operate at scale across many accounts
• Strategic thinker who can connect product capabilities to business outcomes
• Comfortable navigating ambiguity in a fast-changing environment
• Experience in marketing, data, or analytics platforms
• Familiarity with AI, automation, or data-driven workflows
• Experience with tools like ChurnZero, Salesforce, etc.

Benefits

• 100% Remote (Work from Home)
• 4-Day Work Week
• Unlimited Vacation
• 401(k)
• Health, Dental, Vision & Life Insurance
• Inc. Magazine Best Place to Work & Glassdoor 4.7★ rating
• Free books via NinjaCat’s reading program
• Personal learning & development stipend
• Monthly wellness reimbursement
• The joy of using cat puns and memes daily 😸

Equal Opportunity

NinjaCat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status, or any other legally protected characteristic.

Applicants must be located and authorized to work in the US or Canada. At this time, NinjaCat does not offer visa sponsorship or transfers.