Polish Speaking Customer Support Jobs - Work In Sofia

Job Description

Mercier Consultancy MD is looking for enthusiastic Polish Speaking Customer Support Representatives to join our team in Sofia. If you are fluent in Polish and committed to delivering excellent customer service, this is an excellent opportunity to work in a dynamic environment. As part of the team, you will assist Polish-speaking clients by answering their questions and resolving any issues to ensure a positive customer experience.

Key Responsibilities

• Provide exceptional customer support to Polish-speaking clients via phone, email, and chat.
• Address inquiries related to products and services with clear and accurate information.
• Efficiently resolve customer issues and complaints to maintain high satisfaction levels.
• Maintain thorough records of interactions and resolutions in the customer support system.
• Collaborate with other departments to enhance service quality and customer experience.
• Stay updated about product information and company policies to assist customers effectively.

Requirements

• Fluency in Polish (written and spoken); English skills are an advantage.
• Experience in customer service or support roles is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Familiarity with customer support software is beneficial.
• Proactive attitude with a willingness to learn and develop.
• Good attention to detail and problem-solving ability.

Benefits

1. Competitive Monthly Salary
2. Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...