German Speaking Customer Support for Airline Company in Greece - Paid Relocation

Job Description

Mercier Consultancy MD is pleased to offer a position for a German Speaking Customer Support Representative for a leading airline company based in Greece. This role includes a paid relocation package and offers a unique opportunity to join a dynamic team within the aviation industry, providing excellent support to German-speaking customers.

Key Responsibilities

• Provide excellent customer support to German-speaking airline customers via phone, email, and chat.
• Assist customers with booking inquiries, flight information, and service requests professionally and efficiently.
• Resolve customer issues and complaints promptly to maintain high customer satisfaction.
• Maintain accurate and detailed records of customer interactions in the CRM system.
• Collaborate with airline departments to ensure smooth and comprehensive customer service.
• Stay updated on airline policies, schedules, and industry trends to offer accurate information and assistance.

Requirements

• Fluency in German (both spoken and written) is essential; proficiency in English is an advantage.
• Previous experience in customer service, preferably in the airline or travel industry.
• Strong communication and interpersonal skills with a customer-focused approach.
• Excellent problem-solving skills and ability to handle stressful situations professionally.
• Familiarity with CRM systems and customer service software is beneficial.
• Ability to work independently and collaboratively within a multicultural team environment.
• Willingness to relocate to Greece with a fully paid relocation package offered.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. 2 Extra Salaries Per Year
5. Fully Paid Training
6. Health Insurance
7. And Much More...