Virtual Assistant (Operations & Customer Support) (022-0797)

Job Description

Looking for Philippines-based candidates

Job Role: Virtual Assistant (Operations & Customer Support)

Compensation range: $1,500 AUD - $1,800 AUD / Monthly

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: The client is an Australia-based, design-focused manufacturer specialising in designer-grade custom cabinetry components compatible with major global flat-pack furniture systems. 

Role Overview: We are seeking a highly organised and detail-oriented Virtual Assistant to provide end-to-end operational support across customer service, quoting, order management, logistics coordination, systems administration, and marketing support.

Key Responsibilities: 

1. Customer communication

• Respond to customer enquiries via email
• Triage and escalate complex queries
• Schedule client calls
• Follow up on quotes and enquiries
• Process new trade account requests
• Gather client testimonials and imagery

2. Quoting support

• Review client plans and extract panel sizes
• Prepare draft quotes
• Cross-check measurements and finishes

3. Order processing

• Convert invoices into production orders, ensuring all details are accurate
• Maintain tracking systems

4. Supplier coordination, shipping and logistics

• Liaise with manufacturers
• Track production and follow up delays
• Book freight and prepare documentation
• Send dispatch notifications
• Monitor deliveries

5. Work Management (Monday.com)

• Manage boards and workflows
• Ensure accurate tracking

6. Social media management

• Manage Facebook, Instagram, TikTok, Pinterest accounts
• Create, schedule and publish approved content
• Repurpose content across platforms
• Respond to comments/messages
• Maintain posting consistency and monitor social trends
• Identify social opportunities

7. Process documentation and optimisation

• Create and maintain SOPs and organise SOP library
• Identify process gaps and improve workflows
• Build FAQ database
• Create templated responses
• Maintain knowledge resources

Requirements

Key skills & requirements

Essential

• Excellent written English
• Strong attention to detail
• Experience managing social media platforms
• Organised and process-driven

Desirable

• Interior design or cabinetry exposure
• eCommerce or customer service experience
• Experience with Monday.com or similar
• Experience with Xero or similar
• Experience with Canva / content tools

Success in this role looks like …

• Exceptional, timely customer service
• Accurate quotes and orders
• Well-documented SOPs
• Clean and updated Monday.com
• Consistent social media activity

KPIs

• Customer response time <24 hours
• Order accuracy
• Others as agree

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)