Polish Speaking Customer Support Jobs - Work In Sofia

Job Description

Mercier Consultancy MD is currently seeking Polish Speaking Customer Support Representatives to join our team in Sofia. This is a great opportunity for individuals fluent in Polish who are passionate about delivering exceptional customer service. In this role, you will be the primary point of contact for our Polish-speaking customers, providing timely and effective support, resolving inquiries, and contributing to a positive customer experience.

Key Responsibilities

• Provide high-quality customer service to Polish-speaking clients through phone, email, and live chat.
• Answer customer inquiries regarding products, services, and account management promptly and accurately.
• Assist with resolving complaints and technical issues, ensuring customer satisfaction.
• Maintain accurate documentation of customer interactions and transactions.
• Collaborate with internal departments to ensure smooth and effective service delivery.
• Stay updated on product features and company policies to provide accurate information to customers.

Requirements

• Fluency in Polish (both written and spoken); English proficiency is a plus.
• Previous experience in customer support or service-oriented roles preferred.
• Excellent communication and problem-solving skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Familiarity with customer service software and tools is an advantage.
• Positive attitude, strong work ethic, and willingness to learn.
• Attention to detail and organizational skills.

Benefits

1. Competitive Monthly Salary
2. Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...