Full Stack Tech Lead (L2 Support)

Job Description

Trinetix is looking for a skilled Full Stack Tech Lead.

Join our team at Trinetix and collaborate on a project with a global telecommunications leader operating one of the world’s most reliable Internet backbones across more than 100 countries. The company delivers high-performance connectivity solutions and works with enterprise customers worldwide.

In this role, you will be the most senior operational figure on the support team and the primary point of escalation for all critical incidents. This is a hands-on role combining direct technical work with team coordination, ensuring overall queue health and SLA compliance.

What You’ll Do:

Operational & Technical responsibilities:

• Own P1/P2 critical incident response—acknowledge within 30 min, drive to resolution, and conduct post-mortems.
• Perform code-level investigation and fixes for highest-complexity issues.
• Conduct root cause analysis (RCA) for complex and recurring incidents.
• Support AI-driven and automated workflows through production debugging and log analysis.
• Mandatory On-Call Rotation: Cover P1/P2 incidents outside business hours (nights and weekends) in rotation with the counterpart Tech Lead in Ukraine.

Strategic & Leadership responsibilities:

• Lead daily operations: ticket triage, assignment to L1/L2, and escalation management.
• Participate in the Change Advisory Board (CAB), release planning, and post-deployment validation.
• Coordinate knowledge transfer from incumbent vendors and own the team’s Knowledge Base (KB) quality.
• Mentor Java + DevOps engineers and L1 support engineers to drive technical excellence.
• Manage weekend release activities and coordination (several times per year).

About You:

• 5+ years of experience in application support or software engineering with heavy support responsibility.
• Prior experience as a Tech Lead or Senior Engineer in managed services is highly preferred.
• Ability to work independently and make critical decisions under pressure during production outages.
• Strong communication skills to simplify technical concepts for clients and stakeholders.
• Structured, detail-oriented, and well-organized approach to incident management.
• Fluent English is required for all tickets, escalations, and global communication.

Core Competencies & Technical Skills:

• Java Expert: Proficient in SpringBoot, JBoss/WildFly, and Java 6–17 (production debugging and hotfix deployment).
• Database Mastery: Oracle 11g and MS SQL Server (query writing, execution plan analysis, and stored procedures).
• Cloud & DevOps: Hands-on with AWS (Lambda, RDS, S3, CloudWatch) and CI/CD tools (GitLab, Docker, Kubernetes).
• Observability: Experience with Datadog for dashboards, alert configuration, and log correlation.
• ITSM Knowledge: Proficient in ServiceNow for incident, problem, and change management workflows.

What We Offer:

• Opportunity to work on a global telecom project with real business impact.
• International environment and cross-functional collaboration.
• Continuous learning and career growth opportunities.
• Professional training and language classes.
• Medical insurance and mental health support.
• Flexible working hours.
• Benefits program covering sports, hobbies, and well-being.
• Inclusive and supportive company culture.

About Us:

Established in 2011, Trinetix is a dynamic tech service provider supporting enterprise clients around the world. Headquartered in Nashville, Tennessee, we have a global team of over 1,000 professionals and delivery centers across Europe, the United States, and Argentina. We partner with leading global brands, delivering innovative digital solutions across Fintech, Professional Services, Logistics, Healthcare, and Agriculture. Our operations are driven by a strong business vision, a people-first culture, and a commitment to responsible growth. We actively give back to the community through various CSR activities and adhere to international principles for sustainable development and business ethics. https://www.trinetix.com/corporate-policies/privacy-notice