Software Support Specialist I
- Precision Medicine Group
- Remote Mexico
Job Description
We’re expanding our capabilities across Mexico, Brazil, Argentina, Colombia, Chile, and Peru, and we’re hiring a Software Support Specialist I to join our Technology support team!
Job Summary:
Software Support Specialist I is a role within our Technology Support team. This entry-level role is ideal for someone eager to learn and grow in a fast-paced environment. This role will act as an internal customer service representative, providing first-line support to end-users and ensuring smooth resolution of technical issues within the ERP system.
Main Duties & Responsibilities:
- Serve as the first point of contact for internal end-users, delivering exceptional customer service.
- Monitor and manage incoming support requests through the ticketing system.
- Troubleshoot basic software issues and provide clear, timely solutions.
- Escalate complex issues to senior team members or other departments as needed.
- Document all interactions and resolutions accurately within the ticketing system.
- Collaborate with team members to identify recurring issues and suggest improvements.
- Maintain a positive and professional attitude while assisting users.
Minimum Education & Experience:
- Bachelors in computer science, Information Systems, or related field.
- 1-2 years of experience in a help desk or technical support environment.
- Knowledge of common operating systems (Windows, macOS) and productivity tools.
Preferred Education & Experience (optional):
- Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk, or similar).
Knowledge, Skills & Competencies:
- Strong communication and problem-solving skills.
- Ability to ask questions and seek guidance when needed.
- Eagerness to learn new technologies and processes.
- Basic understanding of software applications and troubleshooting.
- High attention to detail and organizational skills.
Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.
Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at [email protected].
It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.
