IT Support Engineer

Job Description

TheSoul Group is a leading creator business platform positioned at the heart of the creator economy. Our original videos, animations, and editorial stories inspire audiences in 21 languages, across 60 platforms and 20 websites.

Together with our network of 15,000 talented creators, we reach over 5 billion followers and generate more than 100 billion monthly views on social media.

As a global powerhouse in digital media, we drive viral success for creators and brands worldwide through a wide range of services, leveraging our expertise in content distribution, localization, and social media management. We’re the creators behind global phenomena such as 5-Minute Crafts and BrightSide, and we continue to expand our influence in the creator economy through strategic acquisitions like Mediacube and Underscore Talent.

We’re a dynamic, remote-first global team, fostering award-winning creativity, a no-red-tape approach, and great vibes!

Responsibilities:

• Investigate and resolve issues related to internal and global products.
• Maintain and update the internal knowledge base with clear, structured documentation of solutions.
• Manage user access provisioning in accordance with established security policies and procedures.
• Perform subscription and service audits
• Design and develop AI-driven tools

Requirements

• Minimum of 2 years’ experience in technical support, system administration, access management, or a related field.
• Strong analytical thinking and problem-solving abilities.
• Solid understanding of access management principles, including user lifecycle management (provisioning, modification, and deprovisioning).
• Knowledge of role-based access control (RBAC) and least-privilege principles.
• Basic proficiency in Python (or another programming language) and SQL.
• Experience with AI development  is considered an advantage.

Benefits

• Competitive Salary: We respect the candidate’s competence, so we discuss the salary individually and offer a truly competitive one, along with performance-based bonuses.
• ​Flexible Work Options: Work from home, your favorite café, or anywhere that sparks your creativity. Enjoy the freedom with remote work options that fit your lifestyle.
• ​Creative Vibes and an International Team: 80% of our employees are creators working from 70+ countries, producing awesome content for billions of followers worldwide.
• Talent Growth: Engage in transparent knowledge sharing within the company and our internal academy, offering 470+ courses—learn, teach, or both, and shape your path to expertise.
• ​TheSoul Approach: An ecosystem that fuels new ideas, promotes transparent task management, rewards employee's achievements, empowers flexible collaboration without time constraints or meetings— just action!
  
  

We appreciate your interest in our job opportunities and our company. Our team carefully evaluates each application to identify the most suitable candidates for the role. Due to the high volume of applications received, we may not be able to respond to every applicant. However, if your qualifications align with our requirements, we will contact you to discuss the next steps in the selection process.