Head of People Operations

Job Description

Slate, a leader in facilities services for over two decades, is renowned for its commitment to quality and innovation. With a team of 250+ professionals and a national portfolio, Slate consistently exceeds industry standards, as recognized by ISSA. As Head of People Operations, you will play a pivotal role in supporting our hourly workforce across multiple markets, ensuring seamless HR operations and driving process improvements.

Key responsibilities include:

• Own end-to-end HR operations for an hourly workforce, including onboarding, payroll, benefits administration, compliance, and employee records management.
• Manage recruiting and hiring pipelines from job postings through offers, scaling hiring plans as new markets open.
• Maintain accurate employee records and system integrity across HR tools such as Gusto, Jobber, and others; conduct regular audits and data reconciliation.
• Serve as the first point of contact for employee inquiries, resolving payroll and scheduling issues, and providing bilingual support to field teams (English/Spanish).
• Drive process improvements by diagnosing root causes of discrepancies, updating workflows, checklists, and training to ensure consistency and scalability.

Requirements

Required Qualifications:

• Bachelor's degree
• 3+ years of People Operations or HR experience
• Experience owning end-to-end HR operations for hourly workforces across multiple markets, including onboarding, payroll, benefits administration, compliance, and employee records management
• Proven experience running weekly payroll for hourly employees, including timesheet reconciliation and resolving payroll discrepancies
• Experience owning end-to-end recruiting pipelines from job posting through offer stage
• Experience as a sole HR/People Ops contributor, owning the full HR function for an organization
• Hands-on experience using Gusto for payroll processing
• Working knowledge of US wage and hour regulations for hourly employees
• Bilingual English and Spanish proficiency
• Currently authorized to work in the United States

Preferred Qualifications:

• Hands-on experience with Workable (ATS)
• Proficiency with Google Sheets for HR operations reporting, audits, and data reconciliation
• Experience serving as the primary point of contact for employee inquiries for field teams, including resolving payroll and scheduling issues

Benefits

• Flexible hours
• Remote work flexibility
• Professional development opportunities
• Employee assistance programs
• Supportive, inclusive company culture