AU Operations & Customer Service Virtual Assistant (018-760)

Job Description

​​Looking for Philippines-based candidates

Job Role: Operations & Customer Service Virtual Assistant

Work Schedule: 09:00 AM - 05:00 PM AEST

Compensation range: $1,200 AUD - $1,500 AUD / Monthly

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be formally employed through an Employer of Record (EOR) arrangement. We are not an outsourcing agency. All of our roles are 100% remote, so you’ll be able to work from home.

Who The Client Is: The company is an Australia-based specialist in the trade of collectible coins and precious metals, catering to a broad range of collectors—from those just starting out to individuals seeking rare, high-value pieces. Built on strong industry knowledge, transparency, and a genuine passion for the field, it draws on nearly a decade of experience in the market.

Operating primarily online, the business manages a substantial volume of daily transactions, including hundreds of orders processed through a single platform, supported by structured workflows across customer service, order coordination, and general administration.

Role Overview: This is a full-time remote role best suited to someone with excellent English, strong organisational ability, and solid general technology skills. The role will primarily support repeatable operational and customer service tasks, helping our in-office team focus on higher-value commercial work during office hours.

Key Responsibilities: 

• Manage online customer service enquiries in a professional and highly literate manner
• Resolve routine complaints and issues within the parameters provided by management
• Identify matters that require escalation and package the relevant information clearly for review
• Track refunds issued and maintain accurate records
• Prepare labels, pick lists, and related data so the packaging team has prepared documents before entering the office
• Assist with inbox management and general operational administration

Additional responsibilities that may be incorporated over time:

• Supporting e-commerce workflows (e.g. invoices, shipments, listings, and order reconciliation)
• Assisting with customer-related tasks (e.g. dispute responses, feedback requests, and mailing lists)
• Supporting AI-assisted workflows and processing image/data outputs
• Preparing documents and templates (Canva/PDF) and maintaining records/archives
• Assisting with content support (e.g. captions, video repurposing, scheduling, competitor research)
• Providing general admin support (e.g. inbox triage, calendar updates, postal coordination)
• Assisting with basic bookkeeping support (non-accounting)

Requirements

• Near-perfect written and spoken English
• Strong attention to detail
• Good organisational skills and ability to work through daily checklist-style tasks consistently
• Reliable and proactive work ethic
• Confidence using technology and learning new systems quickly
• Basic competency with Excel and Google Sheets, including working within sheets that contain formulas and macros/VBA
• Ability to follow documented processes and work independently within clear guidelines
• Willingness to attend weekly or fortnightly Zoom meetings, with more frequent contact during onboarding

Preferred but Not Essential

• Prior experience in customer service, e-commerce, retail, or admin support
• Familiarity with eBay seller workflows
• Familiarity with Notion
• Practical familiarity with AI tools and AI-assisted workflows
• Familiarity with shipping, fulfilment, or postal administration

Work Arrangement & Expectations:

This is a remote role that will be set up via an Employer of Record (EOR) service.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile