Point Click Care

(Canada) Customer Success Manager - Provider

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Job Description

The Role: 
 
Provider System Customer Success Managers are responsible for managing the Hospitals & Health Systems line of business and providing world-class strategic partnerships to their clients. This role will be a trusted advisor to the customer, ensuring a deep knowledge of the customers’ business to be able to provide value add solutions. Provider System Customer Success Managers must have health care domain knowledge as well as a strong understanding of how Hospitals and Health Systems work in order to create real solutions and provide consultative support. Clinical background or experience is an added bonus. 
 
 
 
 


Key Responsibilities
  • Drive and own Strategic partnerships with their clients and act as the primary point of contact for their assigned accounts
  • Act as a trusted advisor to our customers to drive adoption of our solutions and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value
  • Execute on product utilization to ensure customers achieve a significant return on investment, and help drive the overall customer adoption and success
  • Maintain customer engagement levels and support customer NPS scores
  • Maintain an understanding of Collective’s products & services, industry knowledge and trends to drive customer engagement
  • Coordinate with cross-functional teams to provide solution focused presentations and develop territory specific strategic plans
  • Reducing churn, both for organizations (logo’s) and products.
  • Revenue expansion and improvement of bookings metrics.
  • Other criteria as determined by CSM Leadership team. 

    • Required Experience:
  • Prior healthcare sales/account management experience 
  • Exposure to health care organizations required 
  • Strong written and verbal communication skills 
  • Excellent organizational, project management & time management skills 
  • Strong relationships, teamwork and collaboration capabilities 
  • Strategic thinking with strong analytical skills and a high sense of urgency to deliver solutions 
  • Post-secondary education required 
  • Experience with EHR is a definite asset

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