Customer Success Coordinator (Customer Service) - Remote | LATAM

Job Description

Customer Success Coordinator (Customer Service) – Remote | LATAM

Quick Overview

Location: Remote - International
Schedule: Monday–Friday, U.S. Business Hours (EST/CST/PST)
Salary: $1,250/month → $1,500 after 90 days
Employment Type: Full-Time, Long-Term

Who We Are

At ScaleSource, we connect professionals around the world with full-time remote opportunities inside U.S.-based companies.

Our goal is simple. We build long-term teams. Every role we open is designed for someone to become a real part of a company’s day-to-day operations, not just temporary support.

We look for people who want stability, growth, and a place where their work actually matters.

What We’re Looking For

We’re looking for someone who takes full ownership of the customer experience, not just handling tickets but actively managing relationships. You follow up without being asked, communicate clearly and confidently, especially in challenging situations, and stay organized enough to track and quantify your daily activity. You are proactive, detail oriented, and understand that consistent follow up is key to both customer satisfaction and business growth.

Requirements

Required Experience and Qualifications

Core Experience

• 3+ years in a U.S.-facing, outbound-driven customer service role
• 2+ years managing high-volume workflows, consistently handling 40+ daily customer interactions with full ownership and follow-through
• 2+ years of proven experience resolving and confidently de-escalating customer issues with professionalism and control

Tools and Systems

• 2+ years of hands-on CRM experience (Salesforce, HubSpot, Zoho, Microsoft Dynamics, Pipedrive, or similar)
• 2+ years of VoIP system experience (RingCentral, Aircall, Dialpad, Zoom Phone, Google Voice, or equivalent)

Communication

• 2+ years working in fully English-speaking environments with strong spoken and written communication (C1/C2 level)

What Sets You Apart

• Proven ability to consistently report and improve performance using real metrics (daily contacts, follow-up rates, conversions)
• 2+ years of direct impact on customer retention or revenue outcomes
• 1+ year of experience working with U.S. franchises, home services, or service-based businesses

Work Setup Requirements

• Personal computer and reliable internet connection
• Ability to handle calls during your shift
• All tools (email, CRM, internal platforms) are provided by the company

A Quick Note on Schedule

This role follows standard U.S. business hours. Some teams may occasionally require flexibility depending on time zones or business needs. This is not frequent, but being open to occasional adjustments can be helpful.

Application Process

1. Complete application + screening questions
2. Introduction video + Assessment
3. Live interview with our team
4. Placement & client onboarding