Resident Accounts Manager

Job Description

The Resident Accounts Manager will be responsible for day-to-day operations and financial functions of a portfolio of properties. This remote position centralizes rent collection, delinquency efforts, and scheduled billing responsibilities to optimize revenue for each property.  This position also provides resident account support through customer care inquiries until issue is resolved.

Who You Are:

• You are self-motivated and enjoy working with others through a remote office setting with virtual communication
• You have a high degree of self-discipline
• You are dependable, focused, detail-oriented, and take pride in your work. 
• You understand the impact that revenue, delinquency, and ancillary income has on the financial performance of the property and portfolio.
• Your work ethic is strong, and you enjoy working with different management styles. 

What You’ll Do:

• Collecting and posting rent and other charges in a timely manner according to state and local requirements for each property; review scheduled billing monthly
• Execute collections strategies to keep delinquency below 1%
• Monitor and follow up on bad debt, including use of an Artificial Intelligence (AI) tools to assist with resident communication and collections or in partnership with a third party collections partner
• Preparation of all notices, resident, and guarantor contact, and filing evictions electronically, if available.
• Manage LEAP (or comparable guarantor waiver) accounts; file claims in a timely manner and track payment from the vendor
• Complete pre-close and AME checklists
• Complete monthly damage liability waiver insurance reconciliation
• Post all charges for quarterly inspections and move-out
• Complete timely Final Move Out statements and quarterly notices
• Work closely with collections agency(s)
• Participate in recurring meetings with Regional and Property Managers, as needed, to communicate financial performance of each property in portfolio
• Assist with customer care issues related to resident accounts

What You'll Need:

• Previous experience in an Assistant Manager or Bookkeeper role in the property management industry
• 1+ year experience using Entrata for leasing, accounting, or resident management functions
• Advanced proficiency in Excel, Outlook, and Word (e.g., reporting, data tracking, professional communication)
• Demonstrated ability to collaborate with team members and maintain positive resident relationships in a fast-paced environment
• Ability to create a respectful sense of urgency with rent collections
• Impeccable attention to detail and strong organization skills
• Experience in collecting delinquent rent and post move out charges
• Demonstrated ability to produce professional written communication with minimal errors and effectively communicate with residents and team members
• Experience in resolving resident account issues or payment plans through effective negotiation
• Ability to handle customer issues to completion
• A high school diploma or equivalent