Operations Manager

Job Description

We are looking for a highly detailed, execution-focused Operations Manager to join Trivium Group. This is not a "sit back and delegate" role; we need a "system architect" who is impatient with inefficiency and thrives on mapping out delivery pipelines.

The Mission

You will map our service delivery pipelines, build out the documentation (SOPs) that currently lives in our heads, and lead the team to hit deadlines with surgical precision.

Responsibilities

• Project & Delivery Oversight: Ensure all client deliverables are completed efficiently and on schedule.
• Process Mapping: Designing and optimizing service delivery pipelines and internal workflows.
• Documentation: keeping a record of every process and document and making sure they stay updated.
• Team Leadership: Managing task flows for the Ads, Automation/CRM, and Dev teams, ensuring they have what they need to execute, and ensuring client deliveries are met on time.
• Reporting: Providing organizational health reports and performance updates to the COO.
• Communication: Managing occasional client emails and internal updates (you are the bridge, but you won't be stuck in meetings all day).
• System Design: Identifying opportunities for automation and better workflow integration between our marketing and fulfillment arms.

Requirements

• 5+ years of experience in Operations or Project Management, preferably within a Marketing Agency or fast-paced digital environment.
• We are looking for a "high-drive" personality who is detail-oriented, a bit impatient with delays, and obsessed with "getting it done."
• Marketing Fluency: You don't need to run ads yourself, but you must "speak the language" of digital marketing and customer acquisition.
• System Architect Skills: Experience with Make, Zapier, N8N, and GoHighLevel is highly desirable to keep our tech stack talking.
• Bias for Action: You are a "hands-on" planner who builds the plane while helping us fly it.
• Independence: A high level of autonomy and the ability to prioritize a complex task list without hand-holding.

Benefits

• Competitive salary 
• Remote work year-round  
• 25 PTOs per year
• 9 National Holidays 
• Professional development
• Continuous growth

This will be a remotely administered FULL TIME [40 hr/week] position with an immediate starting date upon hire. Working hours: 9am - 2pm EST are mandatory, over 3 hours are flexible. You will need to be able to accommodate different schedules and time zones. You will need a quiet workspace with fast internet, a webcam, and a microphone for video calls. This role is compensated on pure experience, and you will receive considerable levels of autonomy and ownership over your projects.