Icelandic Speaking Customer Service Agent - Work In Sofia - Paid Relocation

Job Description

Patrique Mercier Recruitment FR is delighted to offer an exciting position for an Icelandic Speaking Customer Service Agent based in Sofia, Bulgaria. This role includes a paid relocation package, making it an excellent opportunity for individuals looking to advance their customer service career in a vibrant and multicultural environment.

Responsibilities

• Provide high-quality customer support to Icelandic-speaking customers via phone, email, and chat.
• Handle inquiries related to products, orders, returns, and general customer service issues.
• Resolve customer complaints promptly and efficiently to maintain customer satisfaction.
• Maintain detailed and accurate records of customer interactions within the CRM system.
• Collaborate with internal teams to improve customer experience and service quality.
• Participate in training sessions to stay updated with product knowledge and company policies.

Requirements

• Fluency in Icelandic and English, both written and spoken.
• Previous experience in customer service is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-oriented approach.
• Familiarity with customer service software and Microsoft Office tools.
• Ability to work effectively in a fast-paced, multicultural environment.
• Willingness to relocate to Sofia, with all relocation expenses fully covered.

Benefits

• Comprehensive training fully covered
• Secure employment along with opportunities for career growth
• Competitive salary
• Extra health insurance options
• Access to over 50 benefits and services tailored to your needs
• A welcoming international workplace culture
• Ongoing support and learning opportunities
• 1500 euro singing bonus
• Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live