Social Media Manager + Admin Assistant (Jane EHR Experience Required)

Job Description

Job Title: Social Media Manager + Administrative Assistant (EHR Experience Required)

Position type: Part-time

Work hours: 10:00 AM – 2:00 PM (EDT)

Work days: Monday to Friday

Salary: $5 - $6 per hour depending on experience

Workplace: Remote

Preferred Candidate Location: Philippines

Scope of Work/Responsibilities

We are looking for a proactive and detail-oriented Social Media Manager + Administrative Assistant to support both marketing and patient scheduling operations. This role is ideal for someone who thrives in a fast-paced, independent work environment and can manage multiple responsibilities with minimal supervision.

Key Responsibilities

1. Marketing & Social Media Management

• Build on an existing content library (emails + post ideas provided)
• Schedule and publish content across platforms
• Engage with followers, comments, and messages
• Repurpose raw video content (educational + adjustment videos)
• Cross-post using automation tools

Platforms Managed:

• Instagram
• Facebook
• TikTok
• YouTube
• LinkedIn
• Google Business Profile

2. Phone Handling & Appointment Scheduling

• Answer inbound calls professionally
• Schedule patient appointments
• Manage follow-ups during busy patient hours
• Handle increased call volume as marketing efforts grow

Note: No sales or outbound calling required (all calls are administrative)

3. EHR Clinical Note Input

• Input clinical notes into an EHR system (from handwritten notes)
• Review notes for accuracy and completeness
• Prepare documentation for provider signature

Additional Responsibilities

• Long-form video editing (Riverside platform preferred)
• Create short-form video clips for social media
• Superbill generation for insurance reimbursement
• General administrative support as needed

Requirements

Core Skills Required

• Strong social media management and scheduling experience
• Multi-platform expertise (IG, FB, TikTok, YouTube, LinkedIn)
• Experience with Jane EHR or similar EHR systems
• Excellent phone communication and customer service skills
• Video editing and content repurposing (Riverside is a plus)
• Strong organizational and administrative skills

Personality & Work Style

• Proactive and self-directed
• Strong initiative (“go-getter” mindset)
• Strategic thinker (marketing + patient engagement)
• Reliable, organized, and detail-oriented
• Adaptable to changing priorities
• Comfortable working without micromanagement

Must-Haves

• Ability to work independently with minimal supervision
• Proven social media management experience
• EHR experience (Jane preferred or similar)
• Strong phone handling and scheduling skills
• Comfortable managing multiple responsibilities
• Video editing/content repurposing skills
• Highly reliable and organized

Tools & Systems

• Jane EHR (or similar)
• Social media platforms listed above
• Messaging/CRM tools: Slack, Salesforce, WhatsApp, Skype

Client Work Style

• Values autonomy and ownership
• Prefers proactive team members over micromanagement
• Open to small mistakes if initiative is shown
• Appreciates team members who anticipate needs

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.