Membership Operations Manager

Job Description

Pay Range $60,000 to $70,000 Exempt

Shift: 9:00am to 5:00pm, Pacific Standard Time, Monday through Friday

Primary Office (occasional travel): 1111 California St., San Francisco, CA, 94108

JOB SUMMARY

The Masons of California are seeking a dedicated Membership Operations Manager to join our team. The Membership Operations Manager leads programs focused on membership development, retention, and dues processing across the state. This role is ideal for someone who is highly organized, data-driven, and comfortable managing multiple priorities in a fast-paced environment.

Working closely with the Member Services and Communications teams, as well as with local lodge leadership, the Membership Operations Manager ensures membership programs run smoothly, identifies opportunities for improvement, and delivers measurable outcomes.

Key Responsibilities

• Lead membership restoration and retention efforts, including targeted outreach to suspended and inactive members
• Oversee the annual dues billing process and drive improvements in dues payment rates
• Manage the centralized suspension process for non-payment of dues, ensuring consistent application and coordination with lodge leadership
• Plan and lead quarterly Prospect Managers Association meetings, including content development and presentation
• Oversee membership prospecting activities and background check processing
• Monitor, analyze, and report membership data to track performance and identify trends
• Support the development and execution of membership and outreach initiatives
• Manage and support two direct reports, ensuring consistent execution of membership operations
• Provides occasional on-site support for membership-related events, including coordination, logistics, and direct member engagement in a professional and service-oriented manner; some events may occur on evenings or weekends.

Requirements

• Strong communication, administrative, and customer service experience with a demonstrated ability to deliver results in a professional environment
• Experience with Microsoft Office Suite, with advanced proficiency in Microsoft Excel
• Experience in project or program management
• Data-driven mindset with the ability to analyze trends and produce detailed reporting
• Strong communication and team leadership skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Preferred Qualifications

• Bachelor’s degree or higher in business administration, communications, or related field
• Experience in a nonprofit organization
• Knowledge of the Masonic community and its values

Benefits

At Grand Lodge, we are looking for team members who would like to combine their passion for helping people, good communication skills, decision-making skills, and great ethical standards with the opportunities to advance your career.

In return for your skills, you will be offered:

• A work environment focused on teamwork and support
• Excellent health, wage replacement and other benefits for you and your family’s well-being
• A generous contribution to a 401K plan whether or not you participate, and an additional contribution from the company when you participate in the plan
• Investment in your growth through Tuition Reimbursement