Customer Success Manager

Job Description

BluSynq is currently looking for an AI-driven Customer Success Manager to join our team in the US!  

About Us: BluSynq is on a mission to transform the way our customers operate. Our AI-powered agent is designed to connect with existing tools, resolve questions, book appointments, and close deals – automatically, 24/7 – via voice, text, and email. We are a fast-scaling, tech-driven startup backed by leading software investors.   

Role Overview: We are looking for a Customer Success Manager (CSM) to support our expanding customer base across North America in 2026, with expansion to other parts of the world in 2027.

In this role, you will be the go-to person for onboarding new clients, ensuring they see the full value of BluSynq, and supporting them throughout their journey. This is more than just a support role – it’s an opportunity to be at the forefront of how AI is reshaping entire industries.

The successful candidates will be based anywhere in the US, working in a remote work model!

What your day will look like:

• Lead end-to-end onboarding for new clients, ensuring a smooth and impactful start
• Build and maintain strong, long-term relationships with clients (service, sales, and admin leaders)
• Provide proactive support and issue resolution, managing tickets and client feedback
• Monitor account health and identify growth opportunities within your accounts
• Serve as the bridge between clients and product/tech teams, advocating for user needs
• Conduct training sessions, best practices reviews, and usage optimization calls
• Help shape how BluSynq is adopted and scaled across customers in North America
• Educate clients on AI-powered capabilities, driving adoption and confidence in the tech

About You:

Experience:

• 2+ years’ proven experience in Customer Success, Account Management, or similar client-facing role
• Fluent in English (spoken and written); French a plus
• Passionate about technology and AI, with a desire to be part of a future-focused solution
• Confident communicator who builds trust easily and manages relationships professionally
• Organized, proactive, and comfortable handling multiple client accounts
• Curious, eager to learn, and excited about the opportunity to work in a fast-growing startup
• Experience with SaaS or tech support is highly valued
• Able to travel occasionally to Montreal and North America
• Legally authorized to work in the US

Why Join BluSynq?

• Be part of a high-impact AI startup that’s changing the future
• Get in early and grow with the company – we are just getting starter
• Work remotely with a collaborative, international team
• Competitive salary, career growth, and access to cutting-edge tech
• Make a difference for real users and businesses every day

For further information about BluSynq, please visit our website at www.xigniphi.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.