Senior Salesforce Administrator

Job Description

Welcome to Decision Foundry - Data Analytics Division!

We are proud to introduce ourselves as a certified "Great Place to Work," where we prioritize creating an exceptional work environment. As a global company, we embrace a diverse culture, fostering inclusivity across all levels.

Originating from a well-established 19-year web analytics company, we remain dedicated to our employee-centric approach. By valuing our team members, we aim to enhance engagement and drive collective success.

We are a leading Data Analytics & Salesforce consulting firm delivering transformative digital solutions for businesses across industries. Our expert team partners with clients to unlock the full potential of the Salesforce ecosystem, with a specialized focus on data-driven marketing, automation, and AI-powered personalization. 

We win as an organization through our core tenets. They include:

·       One Team. One Theme.

·       We sign it. We deliver it.

·       Be Accountable and Expect Accountability.

·       Raise Your Hand or Be Willing to Extend it

Role summary

We are seeking a Senior Salesforce Administrator for our client who will be responsible for the administration, optimization, and governance of the organization’s enterprise business systems. This role ensures that critical platforms across departments operate efficiently, securely, and in alignment with business needs.

The position partners closely with stakeholders across Sales, Finance, Operations, Customer Success, and IT to manage system configurations, drive process improvements, and support the integration and scalability of enterprise platforms. The ideal candidate brings strong technical expertise, a systems mindset, and the ability to translate business requirements into effective technology solutions.

Work Arrangement: Remote

Responsibilities

• Administer and support the organization’s enterprise application ecosystem, including CRM, operational platforms, and integrated business systems.
• Manage system configurations, user access, permissions, and security to ensure data integrity, compliance, and operational reliability.
• Collaborate with business stakeholders to gather requirements and translate them into system enhancements, workflows, and automation solutions.
• Design and maintain reports, dashboards, and data visualizations that provide actionable insights for leadership and operational teams.
• Troubleshoot system issues, investigate root causes, and implement sustainable solutions to improve platform performance and user experience.
• Lead the implementation and maintenance of system integrations across enterprise applications using APIs and integration tools.
• Oversee user and license management, including provisioning, deactivation, and role-based access controls.
• Support enterprise system upgrades, releases, and new feature rollouts, including testing and change management.
• Monitor system adoption and partner with stakeholders to drive process optimization and platform utilization.
• Develop and maintain system documentation, training materials, and knowledge resources for end users.
• Provide guidance and technical expertise to cross-functional teams on best practices for system usage, automation, and data governance.
• Participate in strategic initiatives to evaluate and implement new enterprise technologies and platform improvements.
• Perform other duties as assigned to support departmental and company objectives.

Requirements

• Bachelor's Degree in Information Systems, Computer Science, Business Technology,or equivalent experience.
• 6–8 years of experience in of experience administering enterprise business systems such as CRM, ERP, or operational platforms.
• Experience managing enterprise platforms such as Salesforce, ERP systems, or similar enterprise tools.
• Strong understanding of system configuration, workflow automation, and platform administration.
• Experience supporting system integrations, APIs, and data exchange between enterprise applications.
• Proficiency with reporting, dashboards, and data analysis to support operational decision-making.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Experience supporting enterprise users in a fast-paced, cross-functional environment
• Salesforce Administrator certification or similar enterprise platform certification.
• Experience with CPQ, ERP platforms, or enterprise integration tools.
• Knowledge of SOQL, APIs, or automation frameworks.
• Experience with enterprise data governance, system security models, and access management.
• Familiarity with ITIL practices, change management, or system release management processes.
• Ability to travel up <10% as business needs require.
• Role requires the following physical capacity: Sedentary: primarily desk/computer work.

Benefits

• Work Model – Remote
• Employment Type - Full-time
• Salary - $126,000 - $140,000 base salary + variable component

• Decision Foundry is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.