Customer Success Associate

Job Description

This role is for one of the Weekday's clients

Salary range: Rs 150000 - Rs 300000 (ie INR 1.5-3 LPA)

Min Experience: 0 years

Location: Remote (India), Chennai

JobType: full-time

We are looking for an energetic and people-oriented Community & Content Associate who thrives in dynamic, on-ground environments and enjoys capturing real, meaningful moments. This role focuses on being closely connected to the community—observing, documenting, and sharing authentic stories that reflect user journeys and experiences. You will act as the bridge between the community and the marketing team, ensuring that valuable interactions, milestones, and engagement moments are captured and translated into impactful content. This position is ideal for someone who is proactive, observant, and enjoys engaging with people while contributing to storytelling and community growth.

Requirements

Key Responsibilities

• Be actively present in community environments, events, and group interactions to observe and identify meaningful moments
• Capture photos, videos, and real-time content using mobile devices during on-ground activities
• Document user journeys, stories, feedback, and milestones in a structured and organized manner
• Share regular updates, highlights, and content with internal teams for further use in marketing initiatives
• Maintain logs and reports to track community engagement, participation, and emerging trends
• Support engagement initiatives by identifying opportunities for referrals, testimonials, and member participation
• Coordinate with internal teams to ensure captured content aligns with broader communication goals
• Ensure consistency in capturing authentic, high-quality, and relevant content
• Identify patterns in user behavior and engagement to support strategic decision-making
• Assist in creating a continuous flow of community-driven content

What Makes You a Great Fit

• Strong verbal and written communication skills in English
• Comfortable interacting with people and building rapport in community settings
• Interest in fitness, wellness, or community-driven environments is an advantage
• Ability to capture photos and videos using a mobile device with a good eye for detail
• Observant mindset with the ability to identify meaningful stories and moments
• Proactive and self-driven with the ability to take initiative without constant supervision
• Strong organizational skills to manage content, updates, and documentation effectively
• Comfortable working in fast-paced, on-ground environments rather than desk-based roles
• Ability to collaborate with cross-functional teams and share insights clearly
• Reliable, adaptable, and consistent in follow-through and execution
• Passion for storytelling, content, and community engagement