French Customer Support Specialist - Work in Sofia - Fully Paid Relocation

Job Description

Mercier Consultancy MD is seeking a dedicated French Customer Support Specialist to join our team in Sofia. This position offers a fully paid relocation package, making it an excellent opportunity for French-speaking professionals looking to work in an exciting and dynamic environment. You will be responsible for delivering exceptional customer service to our French-speaking clients and ensuring their concerns are addressed promptly and satisfactorily.

Key Responsibilities

• Provide excellent customer support to French-speaking clients through phone, email, and chat channels.
• Assist customers with inquiries, complaints, and technical issues, ensuring timely resolution.
• Document and track customer interactions and feedback accurately.
• Collaborate with internal teams to escalate and resolve complex issues.
• Stay updated on product knowledge, company policies, and industry developments.
• Participate in ongoing training to enhance skills and service delivery.

Requirements

• Fluency in French (both spoken and written) is essential; proficiency in English is a plus.
• Previous experience in customer support or related fields is preferred.
• Strong communication and interpersonal skills.
• Problem-solving abilities with a client-centered approach.
• Familiarity with CRM systems and basic computer skills.
• Ability to work effectively both independently and as part of a team.
• Willingness to relocate to Sofia, with full relocation support provided.

Benefits

1. Competitive Monthly Salary
2. Monthly Bonus
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...