Client Success Manager

Job Description

Infopro Digital group is recruiting for a Client Success Manager on a permanent basis to join our Red-on-line business units based in North America.

Infopro Digital is a B2B group specialising in information and technology. With a presence in 20 countries, the group has 4,000 employees of 79 nationalities.

About Red-on-line

Red-on-line offers a complete all-in-one solution – software, expertise, and content – supporting management systems in EHS across more than 85 countries. Used by over 2,000 leading organisations, our services empower EHS professionals and certified companies (ISO 9001, ISO 14001, ISO 45001) to manage all their compliance and risk challenges through a comprehensive multilingual online platform.

From regulatory monitoring, risk analysis, audits, and incident tracking, through to action plans, Red-on-line delivers tailored solutions backed by our multidisciplinary international team of legal experts, marketers, product managers, sales professionals, and engineers.

As part of Infopro Digital’s global group, Red-on-line combines the stability of a well-funded international leader with the agility of a specialist team making an impact in the EHS technology space. 

About the role

The Client Success Manager plays a pivotal role in ensuring Red-on-line’s clients achieve their desired outcomes and maintain long-term satisfaction with our solutions and services. Acting as the primary point of contact post‑sales, you will build strong relationships, drive adoption, and proactively support clients throughout their lifecycle.

You will collaborate closely with Product, Support, Delivery, and Sales teams to ensure seamless deployment, ongoing engagement, and continuous value delivery. This role is suited to a customer‑centric professional who thrives in a fast‑paced, consultative environment and is passionate about helping clients succeed.

Key tasks and responsibilities

Client Satisfaction

• Build and maintain strong client relationships, ensuring needs are met and expectations exceeded.
• Coordinate deployments to ensure smooth implementation of Red-on-line’s solutions.
• Monitor client organisations to anticipate risks and challenges affecting satisfaction and retention.

Collaboration Across Teams

• Facilitate communication between clients and internal teams (Product, Support, Delivery).
• Gather insights to support Sales-led Quarterly Business Reviews (QBRs) and identify opportunities for strategic discussions.
• Share client feedback to influence product development and process improvements.

KPI Monitoring and Reporting

• Track client engagement, compliance progress, and key success metrics.
• Maintain accurate records on collaboration tools and provide tailored client updates.
• Use insights to support strategic decision-making and proactive risk mitigation.

Client Advocacy and Value Delivery

• Stay informed on client needs, industry updates, and business challenges.
• Proactively recommend solutions to enhance client performance and results.
• Support clients in maximising the value of Red-on-line’s offerings.

Requirements

• Experience in customer-facing roles (Customer Success, Account Management, Consulting).
• Strong communication, relationship-building, and problem-solving skills.
• Knowledge of compliance frameworks such as ISO 14001 or EMAS is a plus.
• Proficiency with collaboration tools (e.g., Monday.com).
• Ability to manage multiple accounts and prioritise effectively.

• Customer-Centric Mindset: Prioritise client success and long-term partnerships.
• Collaboration: Work seamlessly with internal teams to deliver value.
• Adaptability: Meet the needs of a diverse, global client base.
• Continuous Improvement: Refine processes and enhance the client experience.

Benefits

We know great people make great companies. Infopro Digital is defined by people and passion and powered by knowledge and innovation. Everything we do is centered on trust, integrity and respect. Our collaborative approach drives creativity across our markets; and our focus on giving teams ownership allows us to build an entrepreneurial culture where our people and brands can thrive and grow.

As well as working with the most interesting, talented and fun people, we operate a culture where success is recognized. You will be supported throughout your career, tailoring your development through management support, internal and external training courses, and on the job training.

In addition to a competitive salary we offer the following benefits:

• 20 Vacation Days (rising to 25 days)

• 5 paid sick days

·  11 Paid company holidays

• Medical, Dental & Vision Insurance (including life insurance)

• 401k Plan Plus Match

• Flexible Spending Account (FSA)

• Short-term and Long-term Disability

• Bonusly Employee Recognition

• Employee Assistance Program

• Flexible Working

• Additional Life Insurance

• Office Gym Membership

• Employee Referral Scheme

Our foundations and values:

At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment. 

Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well-being of our teams. 

Who are we:

Infopro Digital is a B2B group specialising in information and technology. With a presence in 20 countries, the group has 4,000 employees of 55 nationalities.

Infopro Digital connects professional communities.

Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail. 

With our solutions, our customers make informed decisions and companies develop their business and sustainable performance.

Infopro Digital is Proud to Announce its 2024 Great Place To Work Certification™

Infopro Digital USA is proud to be Certified™ by Great Place To Work® in 2024 year.

The prestigious award is based entirely on what current employees say about their experience working at Infopro Digital.

Great Place To Work® is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.

Great Place To Work Certification is a highly coveted achievement that requires consistent and intentional dedication to the overall employee experience," says Sarah Lewis-Kulin, the Vice President of Global Recognition at Great Place To Work. She emphasizes that Certification is the sole official recognition earned by the real-time feedback of employees regarding their company culture. “By successfully earning this recognition, it is evident that Infopro Digital stands out as one of the top companies to work for, providing a great workplace environment for its employees.