Account Manager

Everbridge's customer-focused Account Manager takes ownership of retaining and renewing existing accounts. The AM will develop strategic relationships at multiple levels within customer accounts and maintain a keen understanding of customers’ businesses and service requirements.

The role is essential for the success of Everbridge’s accounts and is held accountable for the customer’s satisfaction and successful deployment of the platform. The goal is to retain the customer and expand the Everbridge footprint within new business units and use cases of the Everbridge Communications software, resulting in 100% customer renewals and revenue expansion. 

• Cultivate and maintain ongoing customer relationships by assessing customer needs, understanding business requirements, and managing overall expectations. 
• Identify opportunities for expansion and collaborate with the sales team to close opportunities for additional products or services. 
• Effectively expand customer utilization of the products and services via professional services. 
• Maintain awareness of the customer environment and promote alternative products or services as solutions. 
• Proactively review customer usage and service case activity to identify and mitigate potential service escalations. 
• Act as an escalation point for the Technical Support team to assist in the resolution of customer-related issues. 
• Proactively schedule regular account reviews with customers. 
• Share best practices and help maximize the value of our products and services to the customer. 
• Become a recognized expert in the assigned vertical focused customer base. 
• Maintain subject matter expertise in Everbridge products. 
• Represent understanding of customers' businesses (strategy and operations). 
• Consistently and effectively use our CRM, Salesforce
• Consistently meet or exceed renewal and growth sales objectives and monthly key performance indicators. 

• BS or BA in a relevant field or equivalent work experience. 
• 3-5 years of dedicated, successful sales, account management, sales engineer, or relevant experience. 
• Verifiable history of meeting and exceeding sales quotas 
• Demonstrable skills in promoting and maintaining customer satisfaction. 
• Superior work ethic and the ability to work independently or as a team. 
• Strong presentation, organizational, and planning skills. 
• Excellent verbal and written communication skills. 
• Solid technical acumen. 
• Must be motivated & energetic self-starter. 
• Ability to work in a high-paced, results-oriented environment.