Spanish-Speaking Customer Service Representative

Job Description

Role Overview

As a Spanish-Speaking Customer Service Representative, you will be responsible for handling inbound and outbound customer communication, assisting with inquiries, resolving issues, and ensuring a smooth customer experience. You’ll work closely with internal teams while maintaining clear and professional communication in both Spanish and English.

Job Responsibilities

• Handle inbound and outbound calls, emails, and messages in Spanish and English
• Assist customers with inquiries, concerns, and issue resolution in a timely manner
• Provide accurate information about products, services, or processes
• Document interactions and update customer records in CRM systems
• Follow up with customers to ensure issues are fully resolved
• Escalate complex concerns when necessary
• Maintain a high level of professionalism and empathy in all interactions
• Meet performance metrics such as response time, resolution rate, and customer satisfaction

Requirements

Qualifications

• Fluent in Spanish and English (written and verbal)
• 2+ years of customer service experience (BPO or remote experience preferred)
• Strong communication and active listening skills
• Comfortable handling phone, email, and chat support
• Experience with CRM tools (e.g., HubSpot, Zendesk, Salesforce) is a plus
• Highly organized and detail-oriented
• Able to work independently with minimal supervision
• Reliable internet connection and a quiet work environment

Benefits

Benefits

• Collaborative and supportive work environment.
• Opportunity to grow with a company.
• Stable, long-term remote work opportunity.
• Health Insurance (Maxicare HMO) after 3 months probationary period.