Deputy

Account Manager - 6 month contract

Apply Now

Job Description

The Team: 
Our Customer Success and Account Management team is passionate, creative, and customer-centric. We help advise and guide a wide variety of customers from industries like healthcare, hospitality, retail and many more. Our key focus is empowering customers to utilise Deputy’s tools to achieve strategic outcomes and help them grow their businesses into thriving workplaces. As a team we value the diverse perspectives and experiences each team member brings to the table and are looking for individuals who are passionate about having a huge part in building a best in class experience for our customers.
 
The Role:
As an Account Manager, you will focus on the commercial aspect of the customer partnership. You will proactively manage customer relationships with our SMB customers with a primary focus on expansion while becoming a trusted advisor to these customers. You will identify and understand expansion opportunities that add value to your customer’s business and align Deputy with their strategic plans to build a stronger partnership. You are a highly motivated self-starter looking to engage and manage customers to ensure long term retention.


Responsibilities
  • Engage with multiple customers in SMB to build a stronger partnership between their business and Deputy
  • Own the relationship with key decision makers to drive primarily expansion and upsell conversations
  • Use data and work closely with Customer Success Managers to identify trends with accounts and strategic growth opportunitiesDrive higher levels of adoption for customers who are underutilising the Deputy solution
  • Maintain a thorough understanding of a customer’s business needs
  • Generate and manage a sales funnel of expansion opportunities and work closely with legal, sales and marketing on commercial aspects of partnerships where needed
  • Be proactive about flagging customer risk, issues and threats
  • Maintain knowledge of trends in workforce management, and time & attendance industry
  • Continuously analyse and deliver feedback to leadership teams and participate in process improvements as well as optimisation of existing procedures

    • Requirements
  • 2+ years of B2B SaaS Account Management experience (managing a book of revenue and upselling)
  • Strong negotiation skills and ability to work with multiple stakeholders
  • Results oriented and demonstrate integrity with a proven and consistent record of top performance
  • Ability to understand and assess client objectives and create solutions
  • Excellent written and verbal communication skills, in particular a strong telephone presence and web presentation skills Strong technical aptitude, previous use of Salesforce or similar CRM system
  • Willingness and ability to meet with key accounts face to face where it adds value
    •  
    Bonus Points:
  • Experience in workforce management space
  • Experience or expertise in Payroll

    • Apply Now
    Job Summary

    National Account Manager

    Job descriptionPosition: National Account ManagerLocation: Nationwide Contract: Full Time 37.5 hours per week, PermanentSalary: Competitive Salary OfferedReporting To: Sa

    • Remote United Kingdom
    • 2 days ago

    Senior Account Executive

    SHIELD is a device-first fraud intelligence platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activity. Powered by SHIELD A

    • C-Level
    • Remote Los Angeles
    • 4 days ago

    Channel Account Executive - Nordics

    Account Executive Channel - Nordics🌍 Genetec – Protect the everydayWe are a global Canadian company with a broad solutions portfolio that encompasses security, intellige

    • C-Level
    • Remote Denmark
    • 2 days ago

    Accounting Manager

    About Echo BaseEcho Base is a privately funded investment platform focused on special situations and strategic opportunities within the digital asset ecosystem. We acquir

    • Remote Philippines
    • 2 days ago