Senior Solutions Architect (East)

Job Description

Welcome to Decision Foundry - Data Analytics Division!

We are proud to introduce ourselves as a certified "Great Place to Work," where we prioritize creating an exceptional work environment. As a global company, we embrace a diverse culture, fostering inclusivity across all levels.

Originating from a well-established 19-year web analytics company, we remain dedicated to our employee-centric approach. By valuing our team members, we aim to enhance engagement and drive collective success.

We are a leading Data Analytics & Salesforce consulting firm delivering transformative digital solutions for businesses across industries. Our expert team partners with clients to unlock the full potential of the Salesforce ecosystem, with a specialized focus on data-driven marketing, automation, and AI-powered personalization. 

We win as an organization through our core tenets. They include:

·       One Team. One Theme.

·       We sign it. We deliver it.

·       Be Accountable and Expect Accountability.

·       Raise Your Hand or Be Willing to Extend it

Role summary

We are seeking a Senior Solutions Architect to support most important customers for our client. This role is a critical technical position, spanning both product development and pre and post sales customer motions.

You will act as a trusted technical lead and thought leader, partnering closely with Account Executives, Post Sales, and Product teams to drive measurable business and technical value through

• High priority customer technical leadership
• Field technical leadership

This role reports to the Director of Solutions Architecture and operates at the intersection of technical depth, business acumen, and thought leadership.

What you will be doing:

High priority customer technical leadership

• Work with most important customers and cross functional teams to accelerate the customer’s container and AI journeys, focusing on developer workflows
• Engage with customer teams and cross functional teams to gather customer’s technical/business goals and challenges related to their container and AI journey.
• Create and manage engagement plans that span existing products and new offerings to achieve critical business goals.
• Oversee “design partner” rapid prototyping engagements with engineering and customer teams to validate customer-product fit for new use cases
• Work with teams to create/manage/deliver custom demos and content aligned to customer use cases.
• Deliver high-impact enablement and best practices content to customer audiences from developer to C level.
• Ability to travel up to 50% domestically and internationally as a senior representative of to prospective clients, customers, and technical alliance partners.
  

Field technical leadership (regional/area of responsibility)

• Be a thought leader for a particular area of responsibility both internal and external, working with fellow Dockhands to create/manage/deliver content
• Gather field feedback from customer teams and pre and post sales teams
• Coordinate with Field CTO and other Solutions Architects to prioritize/contextualize/correlate field requests into a cohesive set of prioritized requests to the product/engineering teams.
• Work directly with product/engineering teams on workflows and feature alignment to customer use cases prioritized by revenue impact.
• Be customer zero for new functionality produced by product/engineering teams
• Give input on internal technical enablement and customer enablement needs, and review enablement content
• Assist the sales enablement team with internal technical enablement for new products and services.

Requirements

Required

• Proven experience as a Sales Engineer, Solutions Engineer, or Solution Architect in complex enterprise environments.
• Excellent communication, influence, and stakeholder management skills.
• Experience in managing customer relationships at the technical and business level.
• Experience presenting solutions and demonstrations to small and large audiences, virtually and in person.
• Experience interfacing with internal product/software teams, including technical support, product, and engineering, to enhance documentation, enablement, and product features to improve customer experience and enablement.
• Experience developing application code, and a clear understanding of the challenges developers experience on a daily basis.
• Ability to solve technical problems and translate customer experience to actionable feedback for engineering.
• Experience developing collateral to assist customers with best-practice adoption.
• Solid understanding of cloud platforms (AWS, Azure, GCP), containers, DevOps, and modern application architectures.
• Experience with container ecosystems, or adjacent technologies strongly preferred.
• Development, Agentic AI dev, Software Development Lifecycle and/or Software Supply Chain Security experience strongly preferred.
• Must be fluent in English
• Willingness to travel up to 50% domestically and internationally as a senior representative to prospective clients, customers, and technical alliance partners.

Benefits

• Work Model – Remote
• Employment Type - Full-time
• Salary - Compensation Range: $150.4K - $188K

• Decision Foundry is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.