Customer Support Specialist - Telehealth Platform (Remote)

Job Description

MindFriend is a global telehealth platform connecting licensed psychologists, psychiatrists, and therapists with individuals seeking professional mental health support.

Role Overview
We are looking for a Customer Support Specialist to provide professional and efficient support to both clients and clinicians using the MindFriend platform. You will help ensure a smooth experience across bookings, payments, and platform use.

Key Responsibilities

• Respond to client and clinician enquiries via email, chat, and support channels
• Assist users with booking appointments, account access, and payment issues
• Provide guidance on using the platform (video calls, scheduling, profiles)
• Troubleshoot basic technical issues and escalate complex cases when required
• Maintain accurate records of support requests
• Ensure a professional, empathetic, and confidential approach when dealing with users

Requirements

Requirements

• Previous experience in customer support or client services (preferably in tech or healthcare)
• Excellent written and verbal communication skills
• Strong problem-solving ability and attention to detail
• Comfortable working with digital platforms and support tools
• Ability to remain calm and professional when handling sensitive situations
• Interest in mental health or healthcare technology is a strong advantage

Benefits

• Opportunity to work with an innovative global mental-health technology platform
• Fully remote work environment.
• Professional growth as the company expands internationally
• Competitive salary based on experience