Internal Client Success Manager

Job Description

We're looking for a scrappy, high-ownership Client Success Manager to be the operational backbone of our client relationships. This is an internal role that sits at the center of everything: client communications, deliverable tracking, recruitment coordination, and internal operations. You will own the follow-through that keeps clients happy, candidates moving, and the team running without friction.

This is not a passive account management role. You will proactively flag issues before they become problems, drive internal initiatives without being asked, and keep every moving piece organized and on track. If you are the kind of person who thrives on juggling multiple priorities, hates dropped balls, and gets satisfaction from making a chaotic operation run like a machine, this role is for you.

Why You'll Want to Join

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you're most productive
• Direct ownership over client relationships and internal operations
• High-visibility role where your work is felt across the entire organization

What You'll Work On

Client Communication and Follow Through

• Own client communications end to end, ensuring every message is responded to promptly and every commitment is followed through
• Serve as the primary point of contact for client updates, questions, and escalations
• Proactively flag risks, delays, or issues to internal stakeholders before they reach the client
• Build and maintain strong client relationships through consistent, professional, and responsive communication
• Manage client onboarding and offboarding processes cleanly from start to finish

Deliverable Monitoring and Workload Management

• Track all active client deliverables and ensure nothing slips through the cracks
• Monitor team workloads and flag capacity issues or bottlenecks early
• Follow up relentlessly on open items until they are closed
• Maintain real-time visibility into project and recruitment status across all active accounts

Recruitment and Hiring Coordination

• Support recruitment operations by managing hiring updates and keeping clients informed at every stage
• Coordinate interview scheduling between clients and candidates with zero confusion and zero missed slots
• Track candidate pipelines and ensure handoffs between recruitment and client teams are clean and timely
• Communicate clearly and professionally with both clients and candidates throughout the hiring process

Internal Operations and Initiatives

• Lead internal projects including procurement coordination, file organization, and documentation management
• Own SOP creation, updates, and maintenance to ensure processes are current and accessible
• Keep Notion workspaces, trackers, and dashboards organized and up to date
• Build and maintain Google Sheets trackers, reports, and operational views that give the team clear visibility
• Identify operational gaps and drive improvements without waiting to be told

What You Bring

• 3 to 4 years of experience in client success, account management, operations, or a closely related role
• Proven ability to manage multiple client relationships simultaneously without dropping details
• Strong follow-through: you close loops, meet deadlines, and never need to be chased
• Proficiency in Notion and Google Sheets including building trackers, databases, and operational systems
• Clear, professional, and responsive written and verbal communication
• Proactive problem-solver who surfaces issues early and comes with solutions, not just problems
• High sense of urgency and a hustler mentality: you figure out what needs to happen and you make it happen
• Comfortable working independently in a fully remote, fast-moving environment

Nice to Have

• Experience with CRM platforms such as HubSpot, Salesforce, or similar
• Background in recruitment coordination, staffing, or talent operations
• Experience building or maintaining SOPs and internal documentation systems
• Exposure to client onboarding and offboarding workflows

How to Apply

Please include:

1. Your updated resume
2. A short Loom video (1 to 2 minutes) introducing yourself, describing how you manage multiple client relationships or operational priorities simultaneously, and giving an example of a time you caught and resolved an issue before it became a problem

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

If you are organized, relentless about follow-through, and want a role where your hustle directly shapes the client experience and the health of the operation, this role gives you the ownership and the visibility to make a real difference every single day.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application - Submit your application and complete our prequalifying questions
2. Video Introduction - Record an video introduction to showcase your communication skills and work experience
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Background & Reference Check - Professional reference verification
8. Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.