Airslate

API Support Specialist

  • Airslate
  • Remote Philippines
Apply Now

Job Description

About the SignNow team:

We are a passionate and ambitious team of 140+ people on a mission to succeed with our award-winning signature solution – SignNow.

SignNow empowers over 28 million people at companies across the world to move fast with everything they need to send and eSign their documents. Increase productivity with document workflows, impress customers, and save money while maximizing ROI with SignNow.

And now, we are looking for an API Support Specialist II  who is prepared to contribute to the next chapter of our company's growth.

Schedule:

To ensure overlap with the US market, this is a nighttime position. Working hours start at 3:00 AM, with a 9-hour shift including a lunch break. Work on public holidays is compensated with an additional holiday coefficient.



What you'll be working on:
  • Perform troubleshooting and provide development assistance for SignNow customers
  • Assist customers with how-to questions, technical articles, and tutorials covering basic to upper-intermediate use cases of SignNow APIs and SDKs
  • Act as a Subject Matter Expert for advanced SignNow features, including APIs, SDKs, webhooks, and Salesforce/Zapier integrations
  • Diagnose customer code samples for advanced testing purposes, identify issues, and document them thoroughly prior to internal escalation
  • Serve as a point of escalation for technical questions — both from internal teams and external departments — to facilitate the rapid deployment of customer applications
  • Work with a versatile stack (REST APIs, SDKs) and top-tier platforms like Salesforce and Zapier to resolve complex integration cases
  • Collaborate cross-functionally to solve challenging technical problems and deliver an outstanding customer experience

    • What we expect from you:
  • 3–4 years of experience in customer support, with strong service skills and a genuine passion for helping others
  • 1+ year of experience in a technical support role
  • Hands-on experience with REST APIs — required
  • Fluent English with excellent grammar and writing skills
  • Flexibility in working hours to accommodate the US market
  • Demonstrated ability to troubleshoot and triage complex, code-related technical issues
  • Ability to learn independently using available resources, with the autonomy to make decisions and drive tasks to successful outcomes
  • Familiarity with tools such as Postman and Jira
  • Familiarity with AI tools and agents

    • What helps you rock:
  • Basic experience with any programming language (PHP, Java, Python, or Node.js) is a plus
  • Experience with Zapier, Salesforce, or other popular integration platforms

    • Apply Now
    Job Summary

    Senior Technical Support Engineer Tier 3 (Saas Platform)

    We are looking for a Senior Technical Customer Support Engineer who thrives in a fast-paced environment, enjoys solving complex technical challenges, and has the ability

    • Senior
    • Remote Ireland
    • 12 days ago

    Customer Support Specialist

    Support Team Our mission is to empower our customers to reduce inefficiencies and land real business impact. We don’t see ourselves as just a support team - we’re skill

    • Remote Poland
    • 19 days ago

    Customer Support Specialist

    About ReownRenown is a full-stack developer platform powering everything from DeFi and payments to gaming and enterprise. Our flagship product, AppKit, is the all-in-one

    • Remote United Kingdom
    • 5 days ago

    IT Support Specialist

    We're looking for an IT Support Specialist to own the Android tablet environment used by clinical teams in the field. This role sits inside a fast-moving AI-native health

    • Remote Mexico
    • yesterday