Remote Customer Service Representative

Job Description

Company: HEC Income Tax Preparation
Job Type: Full-Time / Part-Time (Remote)
Location: Remote – United States Only
Pay: $24.00 – $31.00 per hour

Job Overview
HEC Income Tax Preparation is seeking a professional and customer-focused Remote Customer Service Representative to support our growing client base. In this role, you will serve as a key point of contact for customers, assisting with inquiries, providing accurate information, and ensuring a high standard of client satisfaction. This is a fully remote opportunity open to applicants residing in the United States only.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat
• Provide clear and accurate information regarding company services
• Assist clients with account updates and general support requests
• Maintain detailed and accurate records of customer interactions
• Resolve customer concerns efficiently while maintaining professionalism
• Collaborate with internal teams to ensure timely service delivery

Qualifications

• High school diploma or equivalent required
• Previous customer service, administrative, or client support experience preferred
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving abilities
• Proficiency with computers and common communication platforms
• Ability to work independently in a remote environment

Benefits

• Competitive hourly compensation
• Flexible scheduling options
• Fully remote work environment
• Supportive and collaborative team culture
• Opportunities for professional development and advancement

Work Schedule

• Flexible hours available
• 20–40 hours per week based on availability

Application Process
Qualified candidates residing in the United States are encouraged to apply. Selected applicants will be contacted regarding the next steps in the interview process.