Customer Service Agent (French/Italian/Spanish Speaking)

Job Description

At Keen, we embed high-performing global team members directly into our clients’ businesses. We partner with fast-growing U.S. and international companies across customer experience, marketing, and operations.

About The Role

We’re hiring a multilingual / polyglot Customer Support Agent to support one of our high-growth global clients providing customer support in a fast-growing startup space on email, chat support, and voice/phone support.

In this role, you’ll deliver outstanding service to customers, ensuring seamless experiences and resolving inquiries with precision and care. This is a fast-paced, high-impact position ideal for someone who loves problem-solving, thrives under pressure, and is passionate about delivering exceptional support.

Languages Required

This role requires professional working proficiency across all four languages:

• English (C1/C2 required)
• French (B2+ required)
• Italian (B2+ required)
• Spanish (B2+ required)

All languages will be used in daily support interactions and will be assessed during the hiring process.

What You'll Do

• Support end-user customers via email, chat, phone, and service management platforms in multiple languages
• Resolve transaction issues, troubleshoot technical problems, and process online/offline refunds
• Follow standard operating procedures and utilize knowledge base articles to resolve requests efficiently
• Meet and exceed service level agreements with timely, accurate responses
• Escalate complex issues to management when necessary
• Maintain detailed case records and contribute to improving knowledge base documentation
• Analyze customer issues to identify patterns and recommend solutions
• Develop a deep understanding of products, services, and customer requirements

Requirements

• 2+ years of experience in customer support, customer success, or technical support
• Proven ability to support customers across multiple channels (email, chat, phone)
• Fluency in English + French + Italian + Spanish (as outlined above)
• Experience with tools such as Zendesk, Jira Service Management, or similar platforms
• Comfortable working in structured, SLA-driven environments
• Strong problem-solving and communication skills
• Ability to manage multiple conversations and priorities simultaneously
• Familiarity with web applications, mobile apps, or digital products
• Reliable home office setup with stable high-speed internet and a quiet working environment
• A home office, stable home internet connection 250mbps+ and a quiet place to work from
• A true team player who collaborates well and contributes proactively

Benefits

• Fixed monthly contractor compensation depending on experience
• Consistent full-time workload with long-term role stability
• Fully remote work with a home internet stipend
• Professional development budget and ongoing learning support
• Exposure to a fast-growing global client in the food tech space
• Clear pathways for growth into senior CX, QA, or team leadership roles
• Opportunity to expand into operations or technical support functions over time
• Collaborative, global team environment with strong support and communication