User Support Specialist - Research

Job Description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Computer User Support Specialist
Type: Contract
Compensation: $60–$110/hour
Location: US, UK, or Canada
Duration: 3–4 weeks
Commitment: 15+ hours/week

Role Responsibilities

• Design questions related to the role of a Computer User Support Specialist.
• Evaluate and improve the quality of AI-generated content for technical support.
• Collaborate with AI research teams to enhance model training and evaluation.
• Work independently and asynchronously to meet project deadlines.
• Ensure access to a desktop or laptop computer for project tasks.

Qualifications

Must-Have

• 4+ years full-time work experience as a Computer User Support Specialist.
• Be based in the US, UK, or Canada.

Compensation & Legal

• Hourly contractor

Application Process (Takes 20–30 mins to complete)

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome/welcome
• For any help or support, reach out to: [email protected]

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.