Spanish Speaking Customer Support - Work in Bulgaria - Fully paid relocation

Job Description

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Spanish Speaking Customer Support Representative, with a fully paid relocation package to Bulgaria. This role is perfect for individuals who are passionate about customer service and want to work in an inspiring environment while supporting our Spanish-speaking clients.

Key Responsibilities

• Provide exceptional customer support to Spanish-speaking clients through various communication channels such as phone, email, and live chat.
• Respond to inquiries regarding products, services, and company policies quickly and accurately.
• Efficiently resolve customer complaints and issues to keep satisfaction levels high.
• Document all interactions with clients in our CRM system for thorough record-keeping and future reference.
• Collaborate with internal teams to ensure client needs are met and service quality is continually improved.
• Stay informed about company offerings and industry trends to provide informed advice to clients.

Requirements

• Fluency in Spanish (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service or related roles is preferred.
• Excellent communication and interpersonal skills to build rapport with clients.
• Strong problem-solving skills and a proactive approach to handling inquiries.
• Familiarity with customer service software and CRM systems is advantageous.
• Able to work independently as well as collaboratively within a team environment.
• A willingness to relocate to Bulgaria and embrace the new cultural experience.

Benefits

1. Competitive Monthly Salary
2. Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...