Danish Speaking Customer Service Agent For Airline - Work In Amsterdam, Holland

Job Description

Mercier Consultancy MD is looking for a Danish Speaking Customer Service Agent to join a leading airline company based in Amsterdam, Holland. In this exciting role, you will provide exceptional support and assistance to Danish-speaking passengers, ensuring their travel experience is smooth and enjoyable.

Responsibilities

• Handle inquiries from Danish-speaking customers via phone, email, and chat about flight bookings, reservations, and general airline services.
• Assist customers with changes, cancellations, and special requests related to their travel plans.
• Resolve customer complaints professionally and efficiently, ensuring high customer satisfaction.
• Accurately document all customer interactions using CRM systems to maintain service quality.
• Work collaboratively with other departments to ensure seamless service delivery.
• Stay informed about airline policies, promotions, and travel regulations to provide accurate information.

Requirements

• Fluency in Danish (both written and spoken); proficiency in English or Dutch is advantageous.
• Customer service experience, preferably in the airline or travel industry.
• Excellent communication and problem-solving skills with a customer-focused approach.
• Ability to manage stressful situations calmly and professionally.
• Proficiency in CRM software and standard office applications.
• Willingness to work onsite in Amsterdam, Holland.
• Strong team player with flexibility and adaptability.

Benefits

Salary & Benefits

• €2,646 gross/month
• 7-month contract (with possibility to extend)
• 25 vacation days
• Hybrid work (min. 2 days from home)
• Travel covered (public transport or €0.19/km)
• Work-from-home allowance (€2.40/day)
• Extra pay for evenings/weekends & languages
• Bonuses + pension plan