Technical Support Engineer (API and Networking)

Job Description

Staff4Me is currently seeking a highly skilled and enthusiastic Technical Support Engineer (API and Networking) to join our team. As a Technical Support Engineer, you will provide exceptional support to our clients, focusing on API integrations and networking solutions. You will collaborate with cross-functional teams to deliver superior technical assistance and ensure customer satisfaction.

Responsibilities

• Provide technical support and troubleshooting assistance to clients for API integrations and networking-related issues.
• Assist clients in the setup and configuration of API integrations.
• Identify and resolve complex technical problems related to API connectivity, data transfer, and network infrastructure.
• Collaborate with customers and internal teams to analyze and understand their technical requirements.
• Develop and maintain technical documentation, including API guides, troubleshooting procedures, and knowledge base articles.
• Work closely with the development team to escalate and resolve critical customer issues.
• Continuously update knowledge of API specifications, networking protocols, and industry best practices.
• Provide training and guidance to clients on API usage and best practices.
• Manage and track customer issues, ensuring timely resolution and customer satisfaction.
• Participate in on-call rotations to provide support during off-business hours.

Requirements

• Good understanding of REST APIs and JSON, and demonstrated experience using Postman

• Fluent with Excel for importing, exporting and manipulating data

• Basic understanding of networking concepts such as switches, access points, and VLANs

• Basic experience interacting with virtual machines and ESXI
• Excellent written and verbal communication skills in English

Benefits

- Competitive salary and benefits package.

- Opportunity for growth and career development.

- Training and support to enhance technical and customer service skills.

- Work in a dynamic and multicultural environment.