Middle Business Analyst

Job Description

Laba Group is one of the largest international EdTech companies in Eastern Europe. Currently, our team consists of over 800 colleagues united by a single mission: to improve people's lives through relevant and systematic knowledge.

In 10 years, we have launched over 1,400 courses and educated more than 200,000 students globally. We have also created 5 online education brands:

• Laba – an online business school
• Skvot – a school of popular culture
• robot_dreams – a platform for growth in IT
• Vocabulaba – a school of English for professionals
• elvtr – an online school in the US and the UK

We are seeking a Middle Business Analyst. The main goal of the role is to analyze and improve business processes to make the organization more efficient and scalable.

In this position, you will identify gaps in existing processes, map current and future workflows (AS-IS / TO-BE), propose improvements and automation opportunities, and support the implementation of these changes across teams.

You will work fairly independently, collaborate with different departments, and directly contribute to improving operational efficiency, optimizing costs, and increasing overall productivity.

What will be the main responsibilities of this position?

• Conduct structured stakeholder interviews and workshops.
• Analyse end-to-end business processes across departments.
• Identify bottlenecks, redundancies, risks, and inefficiencies.
• Define measurable improvement opportunities.
• Develop AS-IS and TO-BE process models.
• Re-engineer workflows to improve efficiency, scalability, and transparency.
• Standardise processes across teams where applicable.
• Define process KPIs and monitoring mechanisms.
• Identify automation opportunities within existing workflows.
• Collaborate with technical teams to implement system-based improvements.
• Prepare functional requirements for automation initiatives.
• Support rollout of new or updated processes.
• Develop process documentation, SOPs, and guidelines.
• Conduct training sessions and knowledge transfer activities.
• Monitor adoption and adjust processes based on feedback.
• Work closely with the operations teams.

Requirements

What skills and experience are considered necessary?

• 2+ years of experience in business process analysis, business analysis or operational optimisation.
• Strong knowledge of process mapping methodologies (AS-IS / TO-BE).
• Experience in process re-engineering and standardisation.
• Ability to independently structure and lead analysis initiatives.
• Experience preparing functional requirements for automation.
• Strong analytical thinking and problem-solving skills.
• Excellent stakeholder communication and facilitation skills.

Skills that would be "nice to have":

• Data analysis skills (Excel, SQL, BI tools).
• Experience working with automation tools or system integrations.
• No code/Low code applications
• Experience collaborating with technical teams on system implementations, integrations, and process automation initiatives.
• Change management experience.
• Experience in cross-department transformation initiatives.

Benefits

Why Laba Group is the Place to Be🔥:

• Flexible full-time. We focus on results, not hours worked: manage your own time, stay connected with the team, and meet deadlines.
• Remote, onsite, or hybrid – it’s up to you! Our modern workspace in Kyiv is fully equipped with everything you need.

As part of our team, you’ll get:

• Access to all Laba Group courses for you and your family.
• Compensation for external training, sports, and mental and physical health, helping you stay balanced and prioritize your well-being.
• Unlimited vacation after 6 months of working with us. Plan according to your needs and adjust based on workload intensity and generous sick leave, because rest is essential for your health. 
• We create a supportive environment where facing challenges and making mistakes isn’t scary. A place to find like-minded people and become part of a larger community. A service that truly puts the client first.
• We champion a proactive mindset, bold ideas, and a willingness to embrace change. Laba isn’t about going with the flow — it’s about pushing the world forward.
• We provide only up-to-date insights from market experts—knowledge that can be immediately applied in practice, transforming workflows even during the learning process. Our products are designed for decisive action in business and careers.
• No micromanagement or unnecessary bureaucracy: directly impact the product and see the results of your work quickly.
• A socially responsible environment: we regularly launch charity projects and fundraisers to support Ukraine and its defense forces.
• Vertical and horizontal growth: 83% of our Heads of Departments and Team Leaders have been promoted internally.

Our recruitment process is transparent and straightforward. 

Two stages: an interview with the Recruitment → an interview with the HM’s  team → 

After that, the job offer will be in your  inbox.🙌

We’re not looking for perfect candidates. We’re looking for bold and “one of us” people. 💛

Join the team. It’s going to be an amazing journey.