Customer Success Manager
- Trivium
Job Description
Customer Success Manager (CSM) – Digital Marketing Agency
Location: Remote
Working Hours: US Central Time (8:30 AM – 5:30 PM CST)
Salary: $3,500 – $4,500/month base + performance bonuses (OTE ~$5,000+/month)
About the Company
We are a fast-growing lead generation marketing agency helping home service businesses scale their revenue through digital marketing.
Our core services include:
- Facebook Advertising
- Google Ads
- SEO
- Website Design
- Social Media Management
We primarily work with home service businesses generating $1M–$3M annually, including:
- Electricians
- Roofers
- Plumbers
- HVAC companies
- Landscaping businesses
Our team currently supports 60+ active clients, and as we continue to grow, we are hiring a Customer Success Manager to take ownership of client relationships and drive strong results.
Key Responsibilities
Client Relationship Management
- Serve as the main point of contact for client accounts
- Conduct weekly or bi-weekly strategy calls with clients
- Maintain proactive communication via calls, messaging, and updates
- Ensure clients clearly understand campaign performance and results
Strategic Marketing Guidance
- Analyze marketing performance across:
- Facebook Ads
- Google Ads
- SEO
- Translate marketing data into clear, actionable insights for clients
- Provide strategic recommendations to improve campaign performance
Client Success & Retention
- Own client satisfaction, retention, and relationship growth
- Proactively address issues and prevent churn
- Identify upsell opportunities when appropriate
Reporting & Performance Updates
- Deliver customized performance reports to clients
- Clearly explain campaign metrics and ROI
- Coordinate with the fulfillment team to ensure deliverables are completed
Client Advocacy
- Collect client testimonials, referrals, and Google reviews
- Maintain strong long-term client partnerships
Requirements
Required Experience
We are looking for candidates who already have hands-on digital marketing and client management experience.
Requirements:
- 2–4 years experience in:
- Customer Success
- Account Management
- Client Strategy
- Digital Marketing Agency roles
- Strong understanding of:
- Facebook Ads
- Google Ads
- SEO
- Experience managing client relationships in an agency environment
- Ability to analyze marketing results and communicate strategy
Required Skills
- Excellent verbal communication
- Strong client relationship management
- Strategic thinking and problem solving
- Ability to lead client calls and hold structure
- High ownership and accountability
- Ability to manage multiple client accounts simultaneously
- Strong organization and follow-through
Tools & Systems
You will work with:
- GoHighLevel – CRM & client communication
- Slack – internal communication
- ClickUp – task and project management
Benefits
Why Join Us
- Fully remote work environment
- Fast-growing digital marketing agency
- Opportunity to work closely with leadership
- Clear path to leadership roles
- Performance-based compensation
