Customer Support - Short-Term Rentals (Airbnb/VRBO) for a USA Client (Remote)
Job Description
Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to talented people, no matter where they are located.
Nomad Equity is a fast-growing short-term rental management company specializing in managing Airbnb and VRBO properties. We are seeking a highly responsive and detail-oriented Guest Communications Specialist to join our remote team.
This role is critical to delivering a 5-star guest experience. As the first point of contact for guests, you will manage communication across our properties, ensuring fast responses, smooth check-ins, and professional problem resolution. The ideal candidate is hospitality-minded, organized, and thrives in a fast-paced environment where responsiveness and clear communication are essential.
Key Responsibilities
- Respond to guest messages across Airbnb, VRBO, and other platforms within 5 minutes
- Provide clear check-in instructions and assist guests with pre-arrival questions
- Professionally handle guest concerns, complaints, and problem resolution
- Coordinate and escalate maintenance issues to the operations team when needed
- Respond to guest reviews when required
- Maintain friendly, professional, and helpful communication with guests at all times
- Ensure every guest interaction reflects a premium hospitality experience
Requirements
- Exceptional written English (non-negotiable)
- Strong customer service mindset with calm and effective problem-solving skills
- Experience with Airbnb, VRBO, or other short-term rental platforms preferred
- Ability to work PST (California time zone) hours
- Reliable high-speed internet connection
- Ability to multitask and stay organized in a fast-paced environment
- Comfortable using messaging platforms and managing multiple conversations simultaneously
Ideal Candidate
- Hospitality-minded and proactive
- Extremely responsive and detail-oriented
- Comfortable handling urgent or sensitive situations
- Takes ownership of tasks and communicates clearly
- Committed to delivering an exceptional guest experience
Benefits
- USD Salary.
- Ability to work remotely.
