Director of Account Management

Job Description

Visit.org We are seeking a passionate, results-driven Director of Account Management to take full ownership of our Customer Success (CS) function. You will lead and develop the team responsible for driving retention, expansion, and satisfaction across our corporate partner base, ensuring partners are actively engaged, utilizing their events, and achieving their employee engagement and social impact goals. This role spans team leadership and hands-on executive relationship management across our largest and most strategic accounts. The right candidate brings a builder's mentality, deep CS instincts, and the energy to thrive in a fast-moving startup environment, all anchored by a genuine passion for our mission.

What Motivates Us

There is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it.  We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities. 

When You Join the Team

• You’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together. 
• You’ll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world.

About Visit.org:

Visit.org helps companies discover & book thousands of carefully curated social impact team experiences, led by and benefiting local nonprofits. With its proprietary library of team-based experiences across 90+ countries, Visit.org provides HR, CSR, and Meetings & Events leaders highly scalable, culturally appropriate content for purpose-driven employee and client engagement. Some of our customers include Colgate, Paramount, Visa, HubSpot, Hewlett Packard Enterprise, and more.

Responsibilities: 

• Oversee the strategic management of enterprise accounts by applying a deep understanding of corporate social responsibility (CSR) priorities, trends, and challenges to drive growth, renewal success, and maximum utilization of services
• Drive enterprise retention and expansion through proactive account strategy and cross-functional alignment
• Support high-stakes client engagements, renewals, escalations, and strategic negotiations as needed
• Demonstrated success in managing and significantly expanding contract value over time for Fortune 500 or large, complex enterprise clients through expansion, cross-sell, and departmental engagement
• Set clear performance expectations, KPIs, and account ownership standards aligned to revenue, utilization, renewal, and impact goals
• Conduct regular performance reviews, provide coaching, and build long-term capability within the team
• Establish scalable account management methodologies, playbooks, and best practices to improve consistency and execution quality
• Develop and refine operational frameworks to improve efficiency, visibility, forecasting accuracy, and account governance
• Act as a strategic liaison between Account Management and cross-functional teams, including Sales, Supply, Content, Product, Marketing, and Operations
• Advocate for enterprise client needs internally to influence product improvements and service enhancements

Requirements

• 8+ years of B2B SaaS account management experience in enterprise CSR team leadership, with deep knowledge of the CSR ecosystem; skilled in guiding program strategy, building and scaling CSR initiatives, delivering meaningful employee engagement, measurable community impact, and navigating complex organizational environments
• Proven experience navigating multi-threaded relationships and complex buying networks across large enterprise organizations, engaging stakeholders across multiple departments, levels, and decision-making layers
• 3+ years leading and developing high-performing, client-facing teams — with a track record of building culture, driving accountability, and scaling team performance
• Executive presence and superior communication skills, with a proven ability to navigate and resolve complex, high-stakes client situations to strengthen partnerships at the C-suite and VP levels
• Demonstrated success growing enterprise accounts through expansion, cross-sell, and net-new departmental engagement, with strong command of retention metrics, NRR, and contract value growth
• Strong, proven partnership with Sales working in lockstep on renewal strategy, expansion pipeline, and seamless handoffs that protect and accelerate revenue
• Advocate for enterprise CSR, ESG, and sustainability leaders internally, influencing product improvements, service enhancements, and program effectiveness across Product, Marketing, and Operations
• Data-driven with the ability to interpret performance metrics, identify trends, and proactively surface KPIs and risk indicators
• Strong problem-solving skills with the ability to break down ambiguity into clear, actionable plans and scalable solutions
• Experience in the CSR, ESG, or HR tech space is a strong plus
• Passion for our mission and the desire to make an impact in the world through technology

Benefits

What we offer:

This is a remote, full-time role with a competitive salary and health benefits. 

How we care

• Health, Dental, and Vision
• Unlimited PTO + Holiday + Birthday off! 
• Unlimited Social Impact Time Off (SITO)!
• A company-wide annual paid holiday break between Christmas and New Year’s Eve to rest and recharge
• Competitive salary
• Mission-aligned company events/volunteering
• Inclusive, exciting start-up culture
• Accelerated career & personal growth
• Culture Club and more!

Salary range $145,000 to $160,000 DOE; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A range of benefits may include bonus, equity, healthcare benefits, paid time off may be provided as part of the compensation package.