Portuguese Speaking Customer Support Jobs - Work In Sofia
- Mercier Consultancy Md
- Remote Ireland
Job Description
Mercier Consultancy MD is thrilled to offer exciting positions for Portuguese Speaking Customer Support Representatives in Sofia. This role is a great opportunity for individuals who are fluent in Portuguese and are eager to provide excellent customer service. As a key part of our support team, you will assist our Portuguese-speaking clients by addressing their inquiries and ensuring their issues are resolved efficiently.
Key Responsibilities
- Deliver outstanding customer service to Portuguese-speaking clients via phone, email, and chat.
- Handle inquiries related to products and services, providing accurate and helpful information.
- Assist in resolving customer complaints and technical issues promptly and professionally.
- Document customer interactions and maintain thorough records for follow-up.
- Collaborate with other teams to enhance service delivery and improve the customer experience.
- Stay informed about product updates and services to effectively assist customers.
Requirements
- Fluent in Portuguese (both written and spoken); English language skills are a plus.
- Previous experience in customer service or support roles is preferred but not mandatory.
- Strong communication skills with an emphasis on customer satisfaction.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Familiarity with customer support software is an advantage.
- A positive attitude and willingness to learn new skills.
- Attention to detail and excellent organizational skills.
Benefits
- Competitive Monthly Salary
- Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More...
