Sales & Customer Service Representative
- Scalesource
Job Description
Remote Sales & Customer Service Representative
ScaleSource (Supporting U.S. Franchise Operations)
Location
Fully Remote (Global)
Must overlap with U.S. business hours (PST / CST / EST)
Role Overview
We are looking for a motivated Remote Sales & Customer Service Representative to support our client’s revenue growth and customer experience operations.
In this role, you will be responsible for converting inbound inquiries into booked appointments, performing outbound follow-ups, and promoting recurring service programs while maintaining strong customer relationships.
Your main goal will be to convert leads into booked revenue while maintaining an organized sales pipeline and excellent customer experience.
If you enjoy sales conversations, customer interaction, and working in a fast-paced environment, this role offers an excellent opportunity to contribute and grow within a U.S. franchise business.
Key Responsibilities
1. Inbound Lead Conversion
Respond promptly to inbound calls and web inquiries
Qualify potential customers and clearly explain available services
Convert inquiries into scheduled estimates or service appointments
2. Outbound Sales & Follow-Up
Perform outbound calls to new leads and unsold estimates
Re-engage past customers for seasonal services
Follow structured scripts and sales workflows
3. Recurring Program & Upsell Growth
Promote recurring service programs and maintenance plans
Track renewal opportunities and follow up with customers
Support upselling initiatives to increase revenue per customer
4. CRM & Sales Pipeline Management
Maintain organized client records in the CRM system
Update lead statuses and pipeline stages consistently
Track sales activity and pipeline movement
5. Customer Service & Retention
Address customer questions and concerns professionally
Coordinate service follow-ups with customers
Maintain a high standard of customer experience
Requirements
1. Sales or Customer Service Experience
Minimum 2 years of experience in sales, inside sales, or customer service roles handling customer inquiries and sales opportunities.
2. Inbound & Outbound Call Handling
At least 2 years of experience handling both inbound customer calls and outbound follow-up calls in a professional environment.
3. Lead Conversion & Objection Handling
Experience converting customer inquiries or leads into appointments, bookings, or sales while confidently handling objections.
4. CRM & Sales Pipeline Management
Minimum 2 years of experience using a CRM system to track leads, update pipeline stages, and manage customer interactions.
5. Upselling or Recurring Program Promotion
Experience recommending additional services, upselling products, or promoting recurring service programs or memberships.
Benefits
Remote / Work Setup
Fully remote position working with a U.S.-based franchise operation.
Candidates must be available during U.S. business hours and maintain a professional remote work environment.
Compensation
Starting salary of $1,250 – $1,500 USD per month.
Performance incentives may be available based on sales performance, lead conversion, and contribution to revenue growth.
