Customer Service Specialist
- Fathomrealty
Job Description
Description
Fathom Realty is looking for a Customer Service Specialist to join our dedicated team in Cary. This full-time, remote position offers an excellent opportunity for entry-level candidates eager to kickstart their career in the real estate and mortgage industry.
As a Customer Service Specialist, you will be the first point of contact for our clients, providing exceptional support and guidance to ensure a smooth and satisfactory experience. You will play a crucial role in addressing client inquiries, resolving issues, and enhancing our overall service quality, all while contributing to our mission of delivering outstanding real estate solutions.
We offer a competitive hourly salary , along with a supportive work environment that values professional growth and development.
Responsibilities
- Assist clients with inquiries via phone, email, and chat
- Provide accurate information about services and procedures
- Resolve client issues promptly and effectively
- Maintain a positive and professional demeanor at all times
- Document client interactions and feedback in the system
- Collaborate with team members to improve service quality
- Participate in training sessions to enhance product knowledge
- Support other departments as needed to ensure client satisfaction
Requirements
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work independently in a remote environment
- Basic knowledge of real estate or mortgage processes is a plus
- Proficiency in using customer service software and tools
- Excellent problem-solving skills and attention to detail
- Ability to handle multiple tasks and prioritize effectively
- A positive attitude and a passion for helping others
