Italian- Customer Service Specialist

Job Description

Customer Service Specialist Italian Speaker (Remote)

Application Deadline: 22 March 2026
Training Start Date: 24 March 2026
Contract: Freelance cooperation agreement

About TalentWorldGroup

At TalentWorldGroup we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future.

We provide flexible, long-term remote opportunities for professionals who are passionate about customer service, technology, and innovation.

Position Overview

We are looking for experienced, organized, and tech-savvy Customer Service Specialists to join our 100% remote call center operations.

This project supports a B2C online travel platform, where you will provide first-level support to homeowners and guests using the booking platform.

The role requires strong multitasking skills, as you will handle multiple cases while managing phone calls, ensuring high-quality customer service across all interactions.

Key Responsibilities

• Handle inbound and outbound customer service calls
• Manage customer tickets and email cases related to bookings
• Assist guests and homeowners with booking-related inquiries
• Process modifications and cancellations
• Manage deposit claims
• Escalate complex complaints to higher support levels
• Maintain accurate records of customer interactions
• Provide clear and professional communication with internal teams
• Stay updated on process changes and platform updates
• Deliver high-quality support while managing multiple cases simultaneously

Requirements

• Fluent Italian and professional English
• Proven customer service experience
• Experience handling inbound and outbound interactions
• Ability to multitask between calls and case management
• Strong computer literacy and experience working online
• Ability to work in a fast-paced remote environment
• Professional, empathetic, and clear communication skills

Nice to Have

• Experience with Zendesk or similar ticketing systems
• Experience using Slack
• Experience working in the online travel industry
• Experience in technical support environments

Technical Requirements

To ensure optimal performance, candidates must meet the following requirements:

Internet

• Stable wired broadband connection

Hardware

• Processor: Minimum 1.8 GHz (64-bit preferred)
• RAM: Minimum 8 GB (higher recommended)
• Storage: Minimum 10 GB free space
• Screen resolution: 1920 × 1080 preferred
• Wired USB headset required

Operating System

• Windows 11 or later
• macOS 13 or later

Work Schedule

Monday – Sunday: 8:00 AM – 10:00 PM (CET)

• Mandatory: Availability for at least one weekend day (Saturday or Sunday) each week
• Weekly hours: Minimum 30 hours, maximum 40 hours
• Days off: 2 days per week

Training

• Training duration: 1 week (not paid)
• Training hours: 20 hours total
• Training start date: 24 March 2026

What We Offer

• 100% Remote Work
• Flexible freelance collaboration
• Long-term project opportunities
• International remote work environment
• Career development and learning opportunities
• Gamification program with performance-based bonuses and paid holiday hours