Customer Support / Helpdesk Specialist

Job Description

Our staffing agency is recruiting on behalf of multiple clients for Customer Support / Helpdesk Specialists to provide timely and professional assistance to customers and end-users. This role is ideal for candidates who are problem-solvers, tech-savvy, and committed to delivering exceptional customer experiences.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or ticketing systems.
• Troubleshoot technical issues and provide solutions or escalate to the appropriate team.
• Document customer interactions, solutions, and follow-ups in CRM or helpdesk software.
• Provide guidance on product/service usage, policies, and procedures.
• Track and resolve tickets efficiently, ensuring SLA (Service Level Agreement) compliance.
• Collaborate with internal teams (IT, product, or operations) to resolve complex issues.
• Maintain up-to-date knowledge of products, services, and company policies.
• Identify recurring issues and provide feedback to management to improve processes.

Requirements

• High school diploma required; Associate or Bachelor’s degree preferred.
• 1–3 years of experience in customer support, helpdesk, or technical support roles.
• Strong problem-solving and troubleshooting skills.
• Excellent written and verbal communication skills.
• Ability to multitask and manage time effectively.
• Familiarity with CRM or helpdesk software (e.g., Zendesk, Freshdesk, Salesforce Service Cloud).
• Basic technical knowledge or ability to learn software tools quickly.

Benefits

• Paid Time Off Benefits
• Work From Home - Flexible hours
• Training & Development
• Employee Discounts
• Bonus - Awards - Gifts