Senior Salesforce Administrator - BJ

Job Description

About NorthOak

NorthOak is a boutique technology and digital operations consulting firm whose mission is to empower organizations and teams to scale, automate, and streamline their operations. Our team works closely with diverse companies and provides innovative solutions such as workflow management systems, customized outsourcing, and digital transformation initiatives. Founded in 2024, NorthOak aims to become a leader in operations consulting, partnering with businesses across various industries to optimize their processes and drive sustainable growth.

Your Role

We are seeking an experienced Senior Salesforce Administrator to lead complex client engagements, mentor junior team members, and act as a trusted technical advisor across our client portfolio. In this role, you will design and deliver sophisticated Salesforce solutions across multiple clouds and product areas while driving best practices across the team.

This role is ideal for a hands-on practitioner who is equally comfortable working directly within a Salesforce org as they are presenting strategic recommendations to client stakeholders and leadership teams.

This is a full-time, fully remote position. Candidates must be available to work during Eastern Time business hours (Monday to Friday, 9:00 AM – 5:00 PM ET).

Key Responsibilities

As a crucial member of our team, you will be entrusted with a variety of important responsibilities that are critical to our success. Your role will involve not only executing your tasks with diligence but also actively contributing to the overall growth and development of the organization. You will be expected to take ownership of your projects, ensuring that all objectives are met within the specified timelines and standards of quality.

Additionally, you will collaborate closely with other team members and departments, fostering a spirit of teamwork and open communication. This collaboration will enable you to tackle challenges effectively and innovate solutions that enhance our operational efficiency. You will also be responsible for providing insightful feedback and suggestions that may lead to improved processes or product offerings.

We value proactive individuals who are willing to embrace new ideas and continuously seek to improve their performance and that of the team. Your contributions will play a significant role in shaping our strategies and delivering exceptional results that align with our company’s vision and goals.

• Lead end-to-end Salesforce implementations and optimisation engagements for mid-market and enterprise clients
• Architect scalable solutions across Sales Cloud, Service Cloud, Experience Cloud, and related products, balancing declarative and programmatic approaches
• Conduct discovery workshops, solution design sessions, and technical requirement gathering with client stakeholders
• Design and build advanced automation using Flow Builder (including screen flows, scheduled flows, and autolaunched flows), replacing legacy Process Builder and Workflow Rules
• Manage complex data architecture including custom object modelling, junction objects, and large-scale data migrations
• Perform org health audits and technical debt assessments, producing prioritised remediation roadmaps for clients
• Oversee sandbox strategy, release management, and change set or CI/CD-based deployments
• Mentor and technically guide junior and mid-level Salesforce Administrators on the team
• Collaborate with Salesforce developers on requirements that exceed declarative capabilities, providing clear handoff documentation
• Serve as the senior escalation point for complex support issues and environment incidents
• Maintain strong client relationships, participating in regular business reviews and proactively identifying expansion opportunities
• Contribute to internal knowledge base, playbooks, and team training initiatives

Requirements

• Salesforce Certified Administrator (ADM-201) — required

• Salesforce Certified Advanced Administrator — required (candidate profile: 6x Salesforce Certified)
• 4+ years of Salesforce administration experience, including at least 2 years in a senior or lead capacity
• Demonstrated experience delivering complex, multi-phase Salesforce projects from discovery through to go-live
• Deep expertise in Flow Builder, Approval Processes, and the full Salesforce automation stack; proficiency in Reports, Dashboards, and custom SOQL queries
• Strong understanding of integration concepts (REST/SOAP APIs, middleware platforms, connected apps); hands-on experience with Data Loader, Workbench, and data migration and synchronisation projects
• Proven ability to manage multiple concurrent client accounts and shifting priorities
• Excellent client-facing communication and presentation skills; demonstrated strengths in stakeholder collaboration, change management, requirements elicitation, user training, and process improvement
• Experience with Salesforce data governance, data quality management, and large-scale data migrations

Preferred Qualifications

We are seeking candidates with a strong background in the relevant field, ideally complemented by advanced education or certifications that signify expertise. Preference will be given to those who demonstrate a proven track record of success in similar roles, showcasing their ability to contribute effectively to our team. Moreover, experience with specific tools and technologies pertinent to this position will be highly regarded. Strong problem-solving skills, the ability to work collaboratively as part of a team, and excellent communication abilities are essential traits we value. Candidates who exhibit a commitment to continuous learning and professional development will also stand out in our selection process. Overall, we are looking for individuals who not only meet the basic requirements but also bring additional insights and perspectives that will enhance our team's capabilities and contribute to our organization's success.

We believe that certain skills and experiences can significantly enhance a candidate's ability to thrive in this position. While not mandatory, possessing the following qualifications will be highly regarded:

• Experience in a similar role or industry, demonstrating a capacity to contribute immediately to our team's goals.
• Proficiency with the relevant tools and technologies, allowing seamless integration into our existing workflows.
• Strong analytical and problem-solving skills, enabling the candidate to tackle challenges with creativity and critical thinking.
• Exceptional communication abilities, fostering effective collaboration within a diverse team and across various departments.
• A track record of successful project management, showcasing the ability to meet deadlines and manage multiple priorities efficiently.

Nice-to-Have

• Additional certifications such as Platform App Builder, CPQ Specialist, Service Cloud Consultant, or Sales Cloud Consultant
• Familiarity with the broader Salesforce ecosystem toolset, including Conga (document automation), Salesforce Inspector, and Workbench; experience with sales intelligence tools such as LinkedIn Sales Navigator and ZoomInfo is a plus
• Experience working with project and ITSM tools such as JIRA and ServiceNow in a delivery or support context
• Experience with Salesforce CPQ, Revenue Cloud, Marketing Cloud, or Field Service Lightning
• Familiarity with DevOps tools such as Gearset, Copado, or GitHub Actions for Salesforce deployments
• Exposure to Apex, SOQL, and Lightning Web Components — sufficient to review code and collaborate effectively with developers
• Background in a Salesforce consulting partner or managed services organisation
• Familiarity with HubSpot CRM administration (Marketing Hub, Sales Hub, or Service Hub) is a nice-to-have, particularly for client engagements involving multi-platform CRM environments or Salesforce-HubSpot migrations